Client Communication
Just Say No? No!
When faced with situations that call for a “no” or “not now,” state early in the conversation that you want to help and will try to do whatever you can to assist the pet owner.
Client Communication
Learn About Client Communication and Patient Safety
The AVMA and Mars Veterinary produced separate resources for veterinary professionals.
Client Communication
Focus on the Positive
Share positive reviews through your team’s private Facebook group or Slack channel.
Client Communication
The Unspoken Truth
Pet owners can signal their thoughts and feelings through nonverbal communication.
Client Communication
How to Appeal to Millennials
Millennials came into their own with the advent of social media platforms, mobile app technology and the age of Google.
Client Communication
The Gift of Gab
Practice leaders don’t always fully appreciate the link between efficiency and providing the training that CSRs need to excel.