Fill-in veterinarians are well worth the cost. They help maintain work flow and keep clients happy, pets cared for and the staff sane.

What you call a return visit and how you charge for it are up to you, but its importance needs to be clearly communicated to the client.

A dusty old website is a turnoff to visitors, so spruce it up now to connect with potential clients and engage your regulars.

Confident financial conversations are a team effort and serve to prioritize the pet.

A passive approach to Facebook won’t win you any fans. You need to engage with your audience through content that is fresh, inviting and enjoyable.

Veterinary medicine will be in a world of hurt if it doesn’t embrace new and better ways of serving pets and clients.

Finding peace in the present means embracing brokenness as an integral part of life.

Call it distributive education or community-based learning. Either way, veterinary students want it and benefit from it, and so do affiliated practices.

Production-based compensation, when implemented correctly, is a win-win for the veterinarian and the practice owner.

From employee assistance programs to well-being seminars, the practice manager has a number of options for addressing a team member’s actual or potential personal crises.

You have a responsibility to respond quickly and firmly to situations involving outside predators. It all starts with the employee handbook.

What you do in advance of a staff meeting and how you utilize your sales reps can improve employee buy-in and, in turn, client compliance.

Whether you stock therapeutic diets or partner with an online seller, the goal is the same: owner compliance and steady revenue.

Pharmaceutical sales and other retail products are not a lost cause. You can find revenue by committing to do more, looking for deals and communicating value.

Fill-in veterinarians are well worth the cost. They help maintain work flow and keep clients happy, pets cared for and the staff sane.

What you do in advance of a staff meeting and how you utilize your sales reps can improve employee buy-in and, in turn, client compliance.

Production-based compensation, when implemented correctly, is a win-win for the veterinarian and the practice owner.

The therapeutic diet contains whitefish, prebiotic fibers and other digestion-supporting ingredients.

The Stance Analyzer arrives on the veterinary market along with the INsight System and the Empower IQ laser therapy handpiece.

The product is formulated to support feline immune health.