Are your computer systems protected from viruses? Backing up data is smart — if done correctly — but it cannot be the only precautionary step.

Do you know who your clients are calling after hours? You can concede the business to someone else or you can take an active role in meeting their needs.

Educating clients about stress-free approaches and responding properly when pet owners become anxious themselves can lead to a healthier practice.

Encouraging clients to talk about their pet or lifestyle will help bond them to your practice and improve compliance.

Knowing how to respond to a client’s less-than-stellar online review can help resolve a conflict effectively and respectfully.

The veterinary profession must and can do better with well-being. An incremental approach would get us turned around.

Employers must step up and wipe out abhorrent workplace behavior in all its forms. Education and clear reporting protocols are key.

National and state officials see veterinarians as part of the solution to the opioid crisis. The industry’s role in prescribing and dispensing controlled substances is likely to come under greater scrutiny.

Being able to see any situation from a calmer and more balanced vantage point is one rung on the ladder to achieving flow.

Timely follow-up communication underscores your practice’s commitment to client service and patient care.

Not understanding common contract terms and failing to renegotiate certain provisions when appropriate can cause unnecessary risk and liability.

Pharmaceutical sales and other retail products are not a lost cause. You can find revenue by committing to do more, looking for deals and communicating value.

It’s OK to walk away from drug sales, but whether you do or not, revenue lost to outside sellers can be recaptured in other ways.

Pet owners are going to purchase nutritional aids with or without your involvement. Wouldn’t you prefer to be the expert they consult and the source of the products?

The veterinary profession must and can do better with well-being. An incremental approach would get us turned around.

Being able to see any situation from a calmer and more balanced vantage point is one rung on the ladder to achieving flow.

Pharmaceutical sales and other retail products are not a lost cause. You can find revenue by committing to do more, looking for deals and communicating value.

Generic milbemycin oxime earns FDA approval for use in dogs and cats.

The hospital network will use a mobile app from Petriage to communicate with clients.

The product works against bovine respiratory disease and anaplasmosis.