business

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7 security essentials

Are your computer systems protected from viruses? Backing up data is smart — if done correctly — but it cannot be the only precautionary step.

The economics of telehealth

Do you know who your clients are calling after hours? You can concede the business to someone else or you can take an active role in meeting their needs.

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communication

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Goodbye fear, hello referrals

Educating clients about stress-free approaches and responding properly when pet owners become anxious themselves can lead to a healthier practice.

What’s in a story?

Encouraging clients to talk about their pet or lifestyle will help bond them to your practice and improve compliance.

Turn a negative into a positive

Knowing how to respond to a client’s less-than-stellar online review can help resolve a conflict effectively and respectfully.

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community

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One step at a time

The veterinary profession must and can do better with well-being. An incremental approach would get us turned around.

The price of harassment

Employers must step up and wipe out abhorrent workplace behavior in all its forms. Education and clear reporting protocols are key.

Duty bound

National and state officials see veterinarians as part of the solution to the opioid crisis. The industry’s role in prescribing and dispensing controlled substances is likely to come under greater scrutiny.

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leadership

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The art of centering

Being able to see any situation from a calmer and more balanced vantage point is one rung on the ladder to achieving flow.

You make the call

Timely follow-up communication underscores your practice’s commitment to client service and patient care.

The devil’s in the details

Not understanding common contract terms and failing to renegotiate certain provisions when appropriate can cause unnecessary risk and liability.

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merchandising

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Rise to the challenge

Pharmaceutical sales and other retail products are not a lost cause. You can find revenue by committing to do more, looking for deals and communicating value.

Re-examine your pharmacy

It’s OK to walk away from drug sales, but whether you do or not, revenue lost to outside sellers can be recaptured in other ways.

Supplement your finances

Pet owners are going to purchase nutritional aids with or without your involvement. Wouldn’t you prefer to be the expert they consult and the source of the products?

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columns

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The art of centering

Being able to see any situation from a calmer and more balanced vantage point is one rung on the ladder to achieving flow.

Rise to the challenge

Pharmaceutical sales and other retail products are not a lost cause. You can find revenue by committing to do more, looking for deals and communicating value.

Goodbye fear, hello referrals

Educating clients about stress-free approaches and responding properly when pet owners become anxious themselves can lead to a healthier practice.

More columns

products

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U.S. launch date for BI’s Pexion is uncertain

Plant capacity constraints will delay the noise aversion drug’s introduction.

New canine supplement helps with anxiety issues

Purina Pro Plan’s Calming Care contains a probiotic and is intended for daily use.

Zoetis introduces 6-in-1 parasiticide Revolution Plus

The topical product fights fleas, ticks, ear mites, roundworms, hookworms and heartworms.

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