business

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In-SURE!-ance

Persuading clients to sign up for coverage can ensure top-notch patient care, improve a clinic’s bottom line and boost a veterinarian’s production pay. Try these seven strategies.

Calculated risks

Take control of employee health insurance costs by selecting the right plan and benefits. Self-funding, captives and a level-funded program are your primary options.

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communication

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Lost in translation

Failure to accurately assess a patient’s body language can lead to a petrified animal, an unproductive exam and poor owner compliance.

Care repair

When client service falls short, remember the expression “Notice something, say something, do something.”

Picture perfect

Violating copyright law can cost your practice in more ways than one. Now is the time to scour your website, social networks and marketing materials for ill-gotten images.

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community

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The winds of change

As 2019 approaches, several critical matters — from the Fairness to Pet Owners Act to opioid abuse to telemedicine — remain unresolved.

The language of medicine

Health care is harder to access when someone doesn’t speak English, but you can bridge the gap by becoming multilingual, hiring a diverse staff and embracing numerous resources.

Choose optimism

The veterinary profession is awash in change and opportunity. You should be excited to be part of this era.

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leadership

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Modern mentoring

Veteran employees often take the lead in sharing knowledge and advice, but newbies can do it, too. The key to success is to create the best possible relationships.

From manager to momager

How becoming a mother changed my perspective on clients, co-workers and protocol.

A prescription for change

It’s time to do away with production-based pay and all its ills. The alternative: profit sharing and a formula for robust professional growth.

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merchandising

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Keep some skin in the game

Your dermatologic recommendations and products might be only scratching the surface. Client education, stocking the right items and other approaches can make a big difference.

The internet script

You might not like online drug sellers, but rather than ignore their prescription requests, become more competitive and provide more personalized service to your clients.

A day in the shoes of a pharma rep

Does your hospital take advantage of everything a salesperson has to offer? If not, your patients and practice are missing out on tremendous products and services.

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columns

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Modern mentoring

Veteran employees often take the lead in sharing knowledge and advice, but newbies can do it, too. The key to success is to create the best possible relationships.

The winds of change

As 2019 approaches, several critical matters — from the Fairness to Pet Owners Act to opioid abuse to telemedicine — remain unresolved.

Lost in translation

Failure to accurately assess a patient’s body language can lead to a petrified animal, an unproductive exam and poor owner compliance.

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products

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Hill’s takes ownership of Vetrax monitor

The pet food maker plans further development of the behavior-sensing device.

The smart money is on smart pet products

“Pet tech is big business,” Packaged Facts says in a new report.

Blue Buffalo expands Veterinary Diet line

Canned formulas are introduced for managing food intolerance in cats and dogs and for skin and GI issues in dogs.

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