Client Communication

From Lickability to Likability

If you want clients to return, you must pass their sniff test. So, start by understanding the liking principle.

Client Communication

How to Prepare New Pet Owners Financially

Veterinarians have an excellent opportunity to establish a healthy financial relationship with clients founded on transparency and trust.

Client Communication

Define and Refine

Rather than spend time and money connecting with all potential clients on social media, focus on your VIPs and their lookalikes.

Client Communication

Keep Skin in the Game

A primary veterinarian managing an itchy pet’s long-term care can strengthen client loyalty by collaborating with a specialist.

Client Communication

How to Navigate a Multigenerational Practice

Each age group’s defining moments are clues to what motivates and drives your employees.

Client Communication

Trust the Process

To improve client communications, start by spotting the holes in your practice, training everyone properly and practicing the skills.

Client Communication

Leading by Example

From start to finish in a patient’s care, and even after discharge, empowered veterinary nurses stay in close contact with clients.

Client Communication

Consistency Creates Credibility

When applied to pet nutrition, consistent messages create credibility and promote compliance.

Client Communication

Three C’s Forge Strong Bonds

Culture, communication and consistency help veterinarians partner with clients and focus on patient health.

Client Communication

Get the Word Out

Your use of language that resonates with clients can help more pets get the care they deserve.

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