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Client Communication

Client Communication

Why I Am in General Practice

Some of the situations I encounter nearly break my heart. Others, though, make my heart soar.

Client Communication

Make a Beeline for Felines

Cats and their owners often don’t get the attention they merit.

Client Communication

How to Compete With Nonanesthetic Dentistry

Sedation-free cleanings often don’t get the job done. Spread the word and capture more business by educating clients about pet oral health and the long-term value of your services.

Client Communication

Joint Responsibility

The task of identifying mobility and pain issues starts at check-in (or before) and extends to everyone on the veterinary team.

Client Communication

As Prices Rise, Compliance Can Fall

Practice leaders should identify the shortcomings and work with the entire team to turn things around.

Client Communication

Vaccine Hesitancy Is Going Viral

To counteract what pet owners think about immunizations,  you first must understand the roots of their concerns.

Client Communication

Learning to Trust Myself

Diagnosing an Aussie’s deteriorating health required a battery of tests and defiance of my inner critic.

Client Communication

Streamlining the Checkout Process

Reduce anxiety on both sides of the reception desk by adjusting workflows, communicating better with clients and adopting new technology.

Client Communication

How to Temper Your Voice and the Client’s

Managing difficult conversations gets easier if you substitute defensive responses with empathy and nonjudgmental statements.

Client Communication

Diagnosis: Cancer

These six communication tips will make all the difference during a difficult time for clients.

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