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Client Communication

Client Communication

Get Back on Track, One Call at a Time

Improved phone skills help deliver a great client experience and turn inquiries into appointments.

Client Communication

Compliance Defiance

To get patients on track with preventives, you need to understand why owners shun your parasite-fighting recommendations in the first place.

Client Communication

How to Deliver Bad News to Clients

Empathy and transparency are paramount in any conversation about troubling matters involving a patient.

Client Communication

Doctor, What Would You Do?

Accuracy and collaboration help us navigate the fear of misguidance.

Client Communication

Q&A: Second Chances, Confrontations and the Fee Talk

Opening Shots columnist Dr. Ernie Ward answers your questions.

Client Communication

Get the Most From Your Estimates

Remember, your client and veterinary practice are on the same side. Both of you want what’s best for the pet.

Client Communication

Can You Relate?

Pet owners might forgo veterinary care because of less-than-stellar interaction with the practice team.

Client Communication

Don’t Be a Copycat

Your veterinary clinic's marketing must differentiate between felines and canines to appeal to their respective owners.

Client Communication

Rebounding From an Honest Mistake

After panic sets in following a medical error in veterinary practice, honesty and corrective measures go a long way in preventing another mistake down the line.

Client Communication

Soothing the Angry Pet Owner

You’re more likely to defuse a situation if you understand why clients become irritated.
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