Client CommunicationGet Back on Track, One Call at a TimeImproved phone skills help deliver a great client experience and turn inquiries into appointments.Client CommunicationCompliance DefianceTo get patients on track with preventives, you need to understand why owners shun your parasite-fighting recommendations in the first place.Client CommunicationHow to Deliver Bad News to ClientsEmpathy and transparency are paramount in any conversation about troubling matters involving a patient.Client CommunicationDoctor, What Would You Do?Accuracy and collaboration help us navigate the fear of misguidance.Client CommunicationQ&A: Second Chances, Confrontations and the Fee TalkOpening Shots columnist Dr. Ernie Ward answers your questions.Client CommunicationGet the Most From Your EstimatesRemember, your client and veterinary practice are on the same side. Both of you want what’s best for the pet.Client CommunicationCan You Relate?Pet owners might forgo veterinary care because of less-than-stellar interaction with the practice team.Client CommunicationDon’t Be a CopycatYour veterinary clinic's marketing must differentiate between felines and canines to appeal to their respective owners.Client CommunicationRebounding From an Honest MistakeAfter panic sets in following a medical error in veterinary practice, honesty and corrective measures go a long way in preventing another mistake down the line.Client CommunicationSoothing the Angry Pet OwnerYou’re more likely to defuse a situation if you understand why clients become irritated.Page 1 of 1212345Next ›Last »
