Client Communication
How to Not Talk Like a Salesperson
To achieve client buy-in around pet food, start with the four P’s: permission, problem, practice and philosophy.
Client Communication
5 Ways Texting Benefits Your Practice
A 99% open rate means your communication gets through to clients, creating opportunities for scheduling appointments, receiving payments and improving sales.
Client Communication
How to Create Lasting Connections
Veterinary teams that prioritize client education and partner with pet owners help strengthen the human-animal bond and foster proactive health care.
Client Communication
The Exceptional Veterinary Nurse
A great leader elevates everyone on the team as they strive to deliver optimal patient care and thorough client communication.
Client Communication
How to Expand the Pet Food Conversation
If you want to risk having an argument these days, ask people what they feed their pets.
Client Communication
The Endangered Hospital Landline
Amid a staffing shortage and heightened stress levels, your practice has modern-day options for improving the client experience.
Client Communication
Distant Docs
As the demand for virtual care grows, veterinary professionals find more work-from-home opportunities.
Client Communication
The Power of a Question
A client’s simple “yes” and “no” responses often won’t get the job done if you aim to improve loyalty and compliance.
Client Communication
From Lickability to Likability
If you want clients to return, you must pass their sniff test. So, start by understanding the liking principle.