Client Communication

Get the Word Out

Your use of language that resonates with clients can help more pets get the care they deserve.

Client Communication

Take a Bite Out of Inappetence

Don’t try to solve a dietary issue over the phone. Instead, get the patient into the clinic and diagnose the underlying problem.

Client Communication

Teamwork Makes the Treatment Work

It behooves general practitioners to stay up to date on the science of dermatology.

Client Communication

Gen M

Millennials want to feel connected to a business and be at the center of the service experience more than older generations do.

Client Communication

Just Say No? No!

When faced with situations that call for a “no” or “not now,” state early in the conversation that you want to help and will try to do whatever you can to assist the pet owner.

Client Communication

Obedience Training

Even the best rules have reason to be broken at times.

Client Communication

Learn About Client Communication and Patient Safety

The AVMA and Mars Veterinary produced separate resources for veterinary professionals.

Client Communication

The Text Factor

With (most) veterinary clients, it’s all about the SMS

Client Communication

Focus on the Positive

Share positive reviews through your team’s private Facebook group or Slack channel.

Client Communication

The Unspoken Truth

Pet owners can signal their thoughts and feelings through nonverbal communication.

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