Client Communication Archives

The Power of a Question

A client’s simple “yes” and “no” responses often won’t get the job done if you aim to improve loyalty and compliance.

If you want clients to return, you must pass their sniff test. So, start by understanding the liking principle.

Veterinarians have an excellent opportunity to establish a healthy financial relationship with clients founded on transparency and trust.

Rather than spend time and money connecting with all potential clients on social media, focus on your VIPs and their lookalikes.

A primary veterinarian managing an itchy pet’s long-term care can strengthen client loyalty by collaborating with a specialist.

Each age group’s defining moments are clues to what motivates and drives your employees.

To improve client communications, start by spotting the holes in your practice, training everyone properly and practicing the skills.

From start to finish in a patient’s care, and even after discharge, empowered veterinary nurses stay in close contact with clients.

When applied to pet nutrition, consistent messages create credibility and promote compliance.

Culture, communication and consistency help veterinarians partner with clients and focus on patient health.