Client Communication
Rebounding From an Honest Mistake
After panic sets in following a medical error in veterinary practice, honesty and corrective measures go a long way in preventing another mistake down the line.Patient Care
Before and After the Anesthesia Wears Off
The road to recovery is much smoother when we pay greater attention to our patients’ emotional health.Patient Care
Smitten With Kittens
Help new cat owners fall in love with your clinic by promoting your practice’s feline features and filling clients with practical advice.Client Communication
Streamlining the Checkout Process
Reduce anxiety on both sides of the reception desk by adjusting workflows, communicating better with clients and adopting new technology.
Patient Care
A Bird’s-Eye View of Ocular Exams
Failing to put patients at ease is a missed opportunity for clinicians trying to diagnose conditions such as KCS and uveitis.
Client Communication
The Endangered Hospital Landline
Amid a staffing shortage and heightened stress levels, your practice has modern-day options for improving the client experience.
Client Communication
Distant Docs
As the demand for virtual care grows, veterinary professionals find more work-from-home opportunities.