Over time, new practice information management software can cure the headaches plaguing your processes and profit line. Here are 25 PIMS solutions. For a downloadable pdf, click here.
Editor’s note: The information on these pages was provided by the companies and has not been independently verified.
2i Nova
U.S. practices using the software: 1,000
Cost: $350 setup, $135/month
Local servers or Cloud: Local servers: 2i Nova Platinum; cloud: 2i Nova Prime
Migration fee and time: $500; 25-30 business days
Notable features:
- Updates included
- Budgeting, inventory, boarding, grooming modules included
- Appointment book
- Customizable templates
- Client dashboard for patients
- Payment processor integration
- Clinic-centric calendar, task list and inbox
- Full-featured time clock
- Client communication and marketing services through 2i Nova VetScene
Integration examples: Abaxis, Antech, Heska, Idexx
Use on tablets, smartphones or other mobile devices: 2i Nova Platinum on Surface Pro tablets; 2i Nova Prime on all tablets and mobile devices
Website: 2iNova.com
Animal Intelligence
U.S. practices using the software: > 2,500
Cost: Varies based on modules and number of users
Local servers or Cloud: Cloud
Migration fee and time: Fee depends on database size; 0.5 to 2 days
Notable features:
- Medical records don’t lock out multiple users in same record at same time
- Users can create detailed records to generate invoices, estimates, client communications, referral letters, pharmacy labels and more without opening other windows
- Credit card processing integration
- QuickBooks integration
- Internal messaging system
- Wellness plans
- Refill tracking
Integration examples: Abaxis, Antech, Cuattro, Cubex, ePetHealth, Gravity Payments, Heska, Idexx, Zoom
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: animalintelligence.com
AVImark (Covetrus)
U.S. practices using the software: > 10,000
Cost: Varies based on training, configurations and integrations
Local servers or Cloud: Local
Migration fee and time: Varies
Notable features:
- Client Information Display (CID) organizes patient and client information on one screen, with any action related to patient care or billing completed in a few clicks
- Information search function segments data to better understand practice information and target market details.
- Note glossary, pick lists and work lists help ensure consistent medical record quality, charge capture and post-care follow-up
Integration examples: Covetrus’ Rapport client communications, Global Prescription Management, and Intelligent Inventory as well as credit card processing
Use on tablets, smartphones or other mobile devices: Windows-based to work with Surface tablets
Website: bit.ly/3jQGGpw
Cornerstone (Idexx)
U.S. practices using the software: > 125,000 veterinary professionals
Cost: Starts at $399/month
Local servers or Cloud: Local servers but remote access available; Cornerstone Cloud coming soon
Migration fee and time: $1,500; time varies
Notable features:
- Customizable exam templates
- Electronic whiteboard
- Email, text, mail reminders with Pet Health Network Pro
- Customizable scheduler
- Invoice generating and integrated credit card processing
- Petly wellness plans
- Daily planner dashboard
Integration examples: Many services, including Idexx Reference Laboratories and in-house analyzers powered by VetConnect PLUS, rVetLink, VetConnect PLUS, Practice Solutions, Idexx Web PACS, Pet Health Network Pro
Use on tablets, smartphones or other mobile devices: Secure remote access for server-based Cornerstone users; Cornerstone Cloud for anywhere access
Website: idexx.com/cornerstone
Digitail
U.S. practices using the software: Nearly 400
Cost: Small practice: $99/month per DVM
Mobile: $119 per DVM
Large practice:$199/month per DVM
Local servers or Cloud: Cloud
Migration fee and time: Usually free; less than 24 hours
Notable features:
- Built-in online booking system
- Automated client reminders
- Client pet portal, with digital health card, chat and telehealth capabilities
- Ability to create templates, dropdown menus and shortcuts
- Email, text and app client communication
- Built-in video calling
Integration examples: Abaxis, Antech, Idexx, VetCove, VetPay, Stripe, Talkatoo, Zoetis Reference Laboratories
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: digitail.io
EasyDVM
U.S. practices using the software: Undisclosed
Cost: $159/month per location
Local servers or Cloud: Cloud
Migration fee and time: Varies
Notable features: Easy-to-learn and intuitive
Integration examples: Gravity Payments
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: easydvm.com
eVetPractice (Covetrus)
U.S. practices using the software: > 2,200
Cost: Startups and small practices: $250/month
Standard: $375/month
Large practices and corporate chains: $525/month per location, rebates possible with other Covetrus services
Local servers or Cloud: Cloud
Migration fee and time: $1,800 to $2,400 (or no cost with three-year contract); 6 to 8 weeks
Notable features:
- Built-in image annotations and voice dictation capabilities
- Advanced finance reports
- Payment processor integration, including CareCredit
- Internal communication with shared message board
- Built-in client reminders, client retention reports and clientportal with online payment options
- Wellness plans
Integration examples: More than 65 apps and services
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: bit.ly/3AwPeYx
ezyVet (Idexx)
Practices using the software: > 2,000 in 18 countries
Cost: Starts at $150/month
Local servers or Cloud: Cloud
Migration fee and time: Included in onboarding; time varies
Notable features:
- Customizable templates
- Two-way SMS, email and postcard client communication
- Voice recognition for hands-free input
- Inventory management
- Boarding
- Client portal
- Wellness plans
- Telemedicine
- Online payments
Integration examples: Partners for in-software inventory stocking, lab and radiograph orders, credit-card payments and pet insurance
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: ezyvet.com
Hippo Manager
U.S. practices using the software: 800
Cost: $119/month per DVM in annual or multiyear contracts
Local servers or Cloud: Cloud
Migration fee and time: $1,750; time varies
Notable features:
- Smartphone-friendly visual interface
- Each user can customize how software is displayed
- Interactive whiteboard linked to schedule to display up-to-date patient info, with invoices, etc., just a click away
- DICOM Viewer supports drag-and-drop imports of audio, video, image and documents, with unlimited online storage
Integration examples: More than 20 partners with client communications, labs, online pharmacy, payment processing, scheduling, telehealth and more
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: hippomanager.com
ImproMed (Covetrus)
U.S. practices using the software: > 3,000
Cost: Varies based on training, configurations and integrations
Local servers or Cloud: Local
Migration fee and time: Varies
Notable features:
- Digital management of patient cases through “Episodes of Care” helps track open cases and view invoices, estimates, treatments and medical record information from one spot
- Reporting module contains more than 250 business and practice reports
Integration examples: Covetrus’ Rapport client communications, Global Prescription Management, and Intelligent Inventory as well as credit card processing
Use on tablets, smartphones or other mobile devices: Windows-based to work with Surface tablets
Website: bit.ly/36l6p1r
Instinct
U.S. practices using the software: > 200
Cost: One-time setup fee and monthly subscription based on practice size
Local servers or Cloud: Cloud
Migration fee and time: Included in setup fee; time varies
Notable features:
- Integrated smart medical calculators
- Plumb’s Veterinary Drugs integration
- Student/draft mode for universities and teaching hospitals
- Invoice automation
- Missed charge capture
- Customizable status boards
- Remote access
- Customizable templates and workflows
Integration examples: Various lab, radiology, payment processing and medical workflow tools
Use on tablets, smartphones or other mobile devices: Variety of tablets and mobile devices with screens of at least 12 inches
Website: instinct.vet
IntraVet (Patterson)
U.S. practices using the software: 1,200
Cost: Starts at $3,250
Local servers or Cloud: Local
Migration fee and time: Roughly $3,000; two to three weeks
Notable features:
- Control Center dashboard with patient information for an appointment that day
- Detailed reporting
- Time clock system
Integration examples: Abaxis, Antech, CareCredit, Patterson’s ePet, Heska, Idexx, Scilvet
Use on tablets, smartphones or other mobile devices: Windows-based to work with Surface tablets
Website: bit.ly/3hMy4xI
Neo (Idexx)
U.S. practices using the software: > 16,000 veterinary professionals
Cost: Starts at $199/month
Local servers or Cloud: Cloud
Migration fee and time: $2,000 setup and $499 migration; 14 days
Notable features:
- Integration with SmartFlow Patient Workflow Software
- Fully electronic medical record system
- Customizable templates for visits, charges, reminders and invoices
- Credit card payments with one click from invoice
- Practice dashboard has real-time key performance indicators and data visualizations
Integration examples: Many services, including key integration partners Antech, Vetstoria and Vetcove as well as Idexx Reference Laboratories and in-house analyzers powered by VetConnect Plus, rVetLink, SmartFlow, VetConnect Plus, Idexx Web PACS, Pet Health Network Pro
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: idexx.com/neo
Onward Vet
U.S. practices using the software: > 800
Cost: $300/month for one DVM; $100 for each additional DVM
Local servers or Cloud: Cloud
Migration fee and time: Fee varies; three to four weeks
Notable features:
- Paperless system with single patient landing pages with all SOAP notes, lab results, estimates, reminders, etc.
- Built-in treatment flowsheets
- Electronic whiteboard
- Financial and production-based reporting
- Message board and task lists for team members
- Client portal
- Two-way client text messaging
Integration examples: Abaxis, Antech, Idexx, Vetcove, Zoetis
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: onwardvet.com
OpenVPMS
U.S. practices using the software: VitalPet and 15-20 other practices
Cost: Free to nonprofits; private practices pay $344/year per DVM
Local servers or Cloud: Both
Migration fee and time: Typically $2,500 Australian ($1,900 American); roughly 24 hours
Notable features: Open-source software is highly customizable and enables third-party extensions via plugins
Integration examples: Idexx, Zoetis and various other wholesalers and lab and imaging systems
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: openvpms.org
Panacea
U.S. practices using the software: 8
Cost: $199/month per practice
Local servers or Cloud: Cloud
Migration fee and time: $999; one to three months
Notable features: Simplicity, ease of use and visual appeal
Integration examples: None at this time in North America
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: panaceahq.com
Provet Cloud
U.S. practices using the software: > 700
Cost: Varies
Local servers or Cloud: Cloud
Migration fee and time: Varies; usually one to three days
Notable features:
- Modular software allows customization, application and tool building, and integration with other applications
- Efficient workflows for internal and external communication
Integration examples: AllyDVM, Antech, Gravity Payments, Heska, Idexx, MWI, VetCove, MWI
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: provet.cloud
Rhapsody
U.S. practices using the software: Undisclosed
Cost: Varies
Local servers or Cloud: Cloud
Migration fee and time: One-time fee; 24 hours to three days
Notable features:
- Analytics dashboard provides one command center to manage data (from marketing to PIMS)
- Rhapsody Pay payment processing
- Cardless checkout with PCI-certified credit card number storage
- SOAP-based medical records
- Wellness plans
- Online appointment scheduling
Integration examples: Various services
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: rhapsody.vet
Shepherd App
U.S. practices using the software: Undisclosed
Cost: $299/month for one DVM; two or three, $499; four or more, $749
Local servers or Cloud: Cloud
Migration fee and time: Free with one-year agreement; roughly six weeks
Notable features:
- Allows clinics to easily create personalized automation for discharge instructions, medical record notes and tasks
- Invoices built as treatments are administered
- Financing reporting
- Dosage calculator
Integration examples: Antech, Dragon Dictation, Idexx, Talkatoo, Zoetis
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: shepherd.vet
SpecVet
U.S. practices using the software: 25
Cost: Varies
Local servers or Cloud: Both
Migration fee and time: Typically $2,000-$3,000; time varies depending on software and how data is organized
Notable features:
- Flexible medical records and templates
- Ease of referring DVM and client communication
- Business intelligence
- Semi-automated fee capturing, with efficient clinics only needing to do roughly one-third of billing manually
- Inventory purchasing module available
Integration examples: Antech, Cubex, Idexx, rVet Link, SmartFlow, Zoetis
Use on tablets, smartphones or other mobile devices: Under development
Website: specvet.com
VetBadger
U.S. practices using the software: < 1,000
Cost: Starts at $99/month
Local servers or Cloud: Cloud
Migration fee and time: $3,000 for server-based systems; one to five weeks depending on availability of VetBadger’s migration technology partner
Notable features:
- Fully integrated bidirectional communication, with email, text message, video and voice calling all connected to the medical record
- Integrated role-based task management for personal to-do list and clinic-wide responsibilities
- Configurable medical records, with charting automatically connected to invoicing to prevent missed charges
Integration examples: Antech, Google Calendar, Gravity Payments, Heska, Idexx, QuickBooks, Zoetis
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: vetbadger.com
Vetport
U.S. practices using the software: > 4,300
Cost: Starts at $119/month for one DVM; $199/month for two; more for each additional doctor
Local servers or Cloud: Cloud
Migration fee and time: $2,000-$8,000; two to three weeks, including a client review process of data
Notable features:
- SOAP-based EMRs (Subjective, Objective, Assessment and Plan)
- Two-way client communication (email, chat, fax, text message and postcards)
- CEO Dashboard, with reports on accounting, financials, communication, marketing and inventory
- Online appointment booking
- Centralized inventory management
- Boarding module
- Patient portal
Integration examples: Abaxis, Antech, Avid, Covetrus, Cubex, Fujifilm, Gravity Payments, Heska, HomeAgain, Idexx, PetLink, QuickBooks
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: vetport.com
Vetspire
U.S. practices using the software: 240
Cost: Varies based on number of DVMs and locations
Local servers or Cloud: Cloud
Migration fee and time: No extra charge; roughly six weeks
Notable features:
- Email and text client communication
- Online appointment booking
- Financial and operational analytics and reporting
- Medical records and note-taking
Integration examples: Abaxis, Antech, CareCredit, Cubex, Idexx, ScratchPay, Square, Stripe, Trupanion, VetCove, VetHub
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: vetspire.com
Vetter Software
U.S. practices using the software: 1,300
Cost: $99/month for one log-in account; up to $399/month for 15
Local servers or Cloud: Cloud
Migration fee and time: $2,500-$5,000; roughly eight weeks
Notable features:
- Online appointment booking
- Integrated boarding calendar, with automated email and text reminders
- Email and text client communications
- Integrated treatment board
- Built-in dosage calculator
Integration examples: Antech, Demandforce, HomeAgain, Idexx, MWI, Patterson, PetDesk, PetLink/Datamars, QuickBooks, Trupanion, VetCove, VitusVet and Zoetis
Use on tablets, smartphones or other mobile devices: Wide variety of tablets and mobile devices
Website: vettersoftware.com