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Opening Shots

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Staff Strife, Instagram Envy and More

Opening Shots

Opening Shots columnist Dr. Ernie Ward answers your questions.

Q: My best technician of 10 years is loved by our clients but hated by our staff. She’s patient and kind with pets but condescending and rude to other team members. I don’t want to fire her, but the situation is destroying my team. What do I do? A: Unlike Bigfoot and the Loch Ness […]

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