Opening Shots

Opening Shots columnist Dr. Ernie Ward answers your questions.

Q: At least once a week, one of my friends on social media messages me to seek pet advice. Many of the conversations take considerable time. If I respond, “Go to your veterinarian,” my friend says I’m not compassionate. Am I a fake friend or is my friend asking too much? A: Real friends don’t […]

Opening Shots columnist Dr. Ernie Ward answers your questions.

Q: I have an employee who can’t take constructive criticism. When my practice manager talks to her privately, the meetings take forever and she is full of blame for others. How can I help her understand that we’re only trying to help? A: First, make sure your communication isn’t part of the problem. Delivering constructive […]

Opening Shots columnist Dr. Ernie Ward answers your questions.

Q: My best technician of 10 years is loved by our clients but hated by our staff. She’s patient and kind with pets but condescending and rude to other team members. I don’t want to fire her, but the situation is destroying my team. What do I do? A: Unlike Bigfoot and the Loch Ness […]