The Final Analysis
When done properly, exit interviews encourage departing employees to give valuable feedback and inform practice leaders about underlying issues.
Among the most valuable assets at your veterinary practice are your employees. A team member’s permanent departure can present both a challenge for a clinic as well as a silver-lining opportunity for management to gather insights through an exit interview. To help your practice extract maximum value from the situation, I’ll address the who, what, […]
Find a Happy Medium
Some people are career-oriented while others place greater value on time away from work. Practice leaders can support both.
We have all heard about work-life balance. Over the past few years, though, a new phrase has been tossed into the mix: work-life integration. Is there a difference, or has the old phrase been given a fresher name? The short answer is that the idea of work-life balance has evolved into the more holistic concept […]
You can help
Recognizing signs of mental distress in team members is the first step in getting them the assistance they might urgently need.
On the day your practice hired Maria as a veterinary nurse, you were thrilled. Not only did Maria have plenty of experience, but she was compassionate and caring, too. A win-win. Nowadays, though, you notice that Maria is on edge much of the time, experiencing what seem to be panic attacks. Some days her anxiety […]
Team members and job candidates desire more than a paycheck. Benefits such as flexible schedules, paid CE and mentoring can produce happier employees.
Team members and job candidates desire more than a paycheck. Benefits such as flexible schedules, paid CE and mentoring can produce happier employees. Veterinary practices have found that they need to make the workplace as appealing as possible if they want to recruit and retain quality team members. In the past, clinics could simply advertise […]
Your legal responsibilities
As employment laws change or are enacted, practice owners and managers need to be cognizant of all the twists and turns. An array of online resources is available to explain the details, or you might want to consult an attorney.
Keeping up with evolving employment-related legislation can be difficult for small business owners, and COVID-19 made the situation even more problematic. As laws containing new and sometimes confusing information are rapidly passed, a veterinary practice owner’s compliance with the legislation might lag, which can have consequences as serious as litigation. As a general approach, gathering […]
Workplaces thrive in a culture of gratitude and when teamwork and collaboration are encouraged.
Studies have shown that positive leadership leads to positive work environments. The concept is so logical that you probably don’t need to review stacks of employee survey results to accept the notion that leadership has a real impact on work culture. Just as negative people can create a negative work environment, positive leaders can create […]
Bad hire or bad hiring?
Be honest with yourself. Did you rush the job candidate through the interview? Did you miss any warning signs? Did you quiz the references? Does your onboarding and training program need an overhaul?
After you spend time and money advertising for job candidates and interviewing them — and then selecting someone you believed would be a great addition to your veterinary practice team — it can be quite disheartening when the new hire just isn’t working out. You think back through the hiring process, the resume that showed […]
Fix the disconnect
Bad communication will stunt a veterinary practice’s growth. Staff meetings and active listening can ease tensions and create a more productive workplace.
When you look back at your former teachers, you realize that some people make learning more engaging and communicate concepts better than others. They all might have the same degree of knowledge, but not everyone possesses the communication skills needed to effectively share that knowledge. In the same vein, someone can be incredibly knowledgeable in […]
Welcome, Generation Z
The newest wave of employees is looking for fun workplaces, ethical brands and more interaction with supervisors.
Millennials are often in the news and have been for quite some time now, with countless articles discussing their effect on the workforce. But what about Generation Z, the group born between about 1995 and 2010? They’re in or entering the workforce, and their perception of the world is different from that of the millennials […]
Stop hiring for culture fit
Employing people who share your values will elevate a practice by introducing different perspectives and creating a more diverse workforce.
It doesn’t take long to find articles that share why you should hire for culture fit. You might be employed by or have worked for companies that stressed how crucial this is. In fact, it’s gotten to where “hire for culture fit” is something that “everybody knows,” which can serve as a red flag. First, […]