Client CommunicationLeading by ExampleFrom start to finish in a patient’s care, and even after discharge, empowered veterinary nurses stay in close contact with clients.Practice ManagementRising to the TopOne challenge for every head technician is finding the time to lead the team, manage everyone and work on the floor with patients and clients.Personal/Professional DevelopmentThe Next StepVeterinary nurses looking to move into management or leadership should pursue specific learning opportunities. MerchandisingYou Can Count on ItCount each item in stock, check expiration dates and flag short-dated items for return or immediate use.Government/RegulationsRisky BusinessOSHA standards outline many of the protocols for handling hazardous waste.Staff TrainingEducate and DocumentEvery business, regardless of type, is required to train employees.Government/RegulationsSafe and SoundInspections are needed to identify known or potential hazards in each work area of the hospital.Staff TrainingBetter Safe Than SorryWhen a team member is dealing with a personal issue outside the workplace, privacy issues should take a backseat to workplace safety.Client CommunicationNurture the BondThe pandemic upset client relationships, but you can still provide good customer service.Personal WellnessHow to Reduce BurnoutThe pandemic has made work and daily life even more stressful. You can mitigate the tension if you set expectations for clients, fine-tune staff schedules and practice self-care.Page 1 of 3123