Client CommunicationEducate, listen and build trust to avoid coming across as a salesperson.
Client CommunicationImproved phone skills help deliver a great client experience and turn inquiries into appointments.
Client CommunicationEmpathy and transparency are paramount in any conversation about troubling matters involving a patient.
Client CommunicationYou’re more likely to defuse a situation if you understand why clients become irritated.
Practice ManagementYou can train your staff to be more positive during client interaction. Unfortunately, with some, it might take extra work.
Cats and their owners often don’t get the attention they merit.
Client CommunicationPractice leaders should identify the shortcomings and work with the entire team to turn things around.
Managing difficult conversations gets easier if you substitute defensive responses with empathy and nonjudgmental statements.
To get more clients on board with year-round flea and tick preventives, capture their attention in meaningful ways.