Client Communication
Make a Beeline for Felines
Cats and their owners often don’t get the attention they merit.
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Cats and their owners often don’t get the attention they merit.
Managing difficult conversations gets easier if you substitute defensive responses with empathy and nonjudgmental statements.
To get more clients on board with year-round flea and tick preventives, capture their attention in meaningful ways.
A client’s simple “yes” and “no” responses often won’t get the job done if you aim to improve loyalty and compliance.
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