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October/November 2023

View Online

Human Resources

Successful Successions

Be sure to outline how to replace a practice manager or another critical leader long before the need arises.

Human Resources

Bad Things Happen If You’re Slow to Hire

The cost of unfilled job positions goes well beyond lost revenue opportunities.

Human Resources

How to Use ChatGPT in HR

The AI app can do everything from creating interview questions to analyzing why your employees quit. Remember to proofread and, when necessary, fact-check.

Client Communication

Get Back on Track, One Call at a Time

Improved phone skills help deliver a great client experience and turn inquiries into appointments.

Personal Wellness

How to Extend a Technician’s Shelf Life

Debilitating burnout and on-the-job injuries can shorten a career, but lowering or eliminating the risks is possible.

Personal/Professional Development

Rejection: One of Our Deepest Fears

Veterinary professionals know pain all too well. Fortunately, understanding how to respond to challenges helps us rebound faster.

Practice Ownership

Walk, Don’t Run, for the Exit

Planning the sale of your practice should start at least three to five years in advance, giving you plenty of time to enhance its valuation.

Personal/Professional Development

Familiar Footsteps

Meet 11 veterinary families whose purpose and passion are multigenerational.

Innovation/Technology

Take 2

One striking statistic that has been making waves in the industry is the revelation that 30% of care is shifting into the home.

Practice Management

How Do You Measure Efficiency?

Numbers tell you a lot about a practice team’s productivity and the client experience. 
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