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Take Charge

Client Communication

Getting Back to Basics

If your hospital is underperforming, define your value proposition, diagnose any other problems and make the necessary fixes.

Personal Wellness

Work Less, Play More

Practice managers must learn to free themselves from their job when time off beckons.

Human Resources

Hire Quickly but Sensibly

Skipping critical steps in identifying the best person for your practice will lead to failure.

Practice Management

Lighten Your Load

If you are seriously overworked, sit down with your boss and discuss the hours.

Practice Management

The Balance of Power

Practice managers and associate veterinarians must develop a working relationship built on trust, respect and boundaries.

Client Communication

Obedience Training

Even the best rules have reason to be broken at times.

Practice Ownership

Hands-on Handoffs

Make sure your replacement’s training sessions cover at least the basics of all aspects of your job.

Practice Management

Auditioning for a Job

A working interview can help determine whether a veterinarian or technician’s knowledge and skills are commensurate with their expressed qualifications.

Practice Management

A Command Performance

Before presenting a PIP, spend time developing SMART goals for the employee.

Practice Management

Crunch Time

At what point does a practice manager’s backup role detract from the business?

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