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Take Charge

succession planning

Human Resources

Successful Successions

Be sure to outline how to replace a practice manager or another critical leader long before the need arises.
estimate

Client Communication

Get the Most From Your Estimates

Remember, your client and veterinary practice are on the same side. Both of you want what’s best for the pet.

Practice Management

Forgoing an Estimate Can Cost You

The more a pet owner knows about your prices in advance, the better.
stay interviews

Human Resources

Why Exit and Stay Interviews Matter

An in-depth conversation with a departing or current team member can unearth what is and isn’t working well at your practice.
pay

Human Resources

How to Structure an Associate DVM’s Pay

Each veterinary practice must determine the best approach, whether it involves salary, production or a combination.
compensation

Human Resources

Are You Paying Your Veterinarians Enough?

Job candidates turn down offers and associates are prone to quit when compensation is out of line and the workplace has culture issues.
credit

Finance

When Clients Fail to Pay

Be judicious in deciding to whom you’ll grant credit (if anyone).

value proposition

Client Communication

Getting Back to Basics

If your hospital is underperforming, define your value proposition, diagnose any other problems and make the necessary fixes.

work play

Personal Wellness

Work Less, Play More

Practice managers must learn to free themselves from their job when time off beckons.

hiring

Human Resources

Hire Quickly but Sensibly

Skipping critical steps in identifying the best person for your practice will lead to failure.
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