Legal Issues
Sticky Situations
The odds are your practice is or was a victim of internal theft or fraud.
Practice Management
How to Market Your Online Pharmacy
Sending clients to a trusted retail partner can generate more revenue for you and greater pet owner loyalty.
Human Resources
Too Little, Too Late
You can try to tame an employee’s persistent tardiness, but termination sometimes is the appropriate move.
Government/Regulations
Transfer With Care
Relinquishing controlled drugs to another veterinary practice is permissible if you follow all the mandated steps.
Practice Management
A Tale of Two Managers
I was speaking at a veterinary conference when an attendee, a midcareer owner of a multidoctor hospital, asked, “If you could identify one factor that separates average or even good hospitals from the great ones, what would it be?
Letters to the Editor
Read Between the Smile Lines
Sometimes, the simplest and most obvious things can help reduce daily or long-term stress.
Legal Issues
How to Forge a Healthy Workplace Culture
Frequent communication, detailed job descriptions and all-encompassing employee handbooks put practice owners on firmer legal ground.
Client Communication
Streamlining the Checkout Process
Reduce anxiety on both sides of the reception desk by adjusting workflows, communicating better with clients and adopting new technology.
Human Resources
4 Ways to Improve the Hiring Process
A disciplined approach involving the practice team will help steer you clear of unfit job candidates.