Streamlining the Checkout Process
Reduce anxiety on both sides of the reception desk by adjusting workflows, communicating better with clients and adopting new technology.
How to Temper Your Voice and the Client’s
Managing difficult conversations gets easier if you substitute defensive responses with empathy and nonjudgmental statements.
These six communication tips will make all the difference during a difficult time for clients.
Getting Back to Basics
If your hospital is underperforming, define your value proposition, diagnose any other problems and make the necessary fixes.
How to Explain the Value and Cost of Proactive Care
Your clinical recommendations will gain better traction with clients if you speak in layman’s terms and outline the whys.
Poor Communication Can Bite You
To get more clients on board with year-round flea and tick preventives, capture their attention in meaningful ways.
How to Not Talk Like a Salesperson
To achieve client buy-in around pet food, start with the four P’s: permission, problem, practice and philosophy.
5 Ways Texting Benefits Your Practice
A 99% open rate means your communication gets through to clients, creating opportunities for scheduling appointments, receiving payments and improving sales.
How to Create Lasting Connections
Veterinary teams that prioritize client education and partner with pet owners help strengthen the human-animal bond and foster proactive health care.