Client Communication
Vetiquette: How to Elevate Your Client Service With Simple Habits
Here are 10 things every practice should do to wow clients and build lasting relationships.
Client Communication
A Client Experience Worth Celebrating
The attention I received during my dog’s hospitalization showed how veterinary practices can cultivate loyalty.
Client Communication
Extra Special Veterinary Care
Some clients don’t understand the reason for a referral, but proper messaging can put their pets in the right hands.
Client Communication
Clear as a Bell, or Is It?
A lack of clarity from veterinarians can cause client compliance challenges.
Client Communication
It’s Not What You Say, It’s How You Say It
As my husband’s doctors tactlessly demonstrated, health care professionals of all types have much to learn about delivering bad news.
Client Communication
Catching Up With Cats
Veterinary practices can seize upon an uptick in feline ownership.
Client Communication
The Survey Says …
Asking clients about their experience and soliciting their ideas can take your hospital to the next level.
Client Communication
You Can’t Afford Not To
Veterinary practices should communicate with clients transparently and proactively to counter price resistance and sticker shock.