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Client Communication

nutrition

Client Communication

Consistency Creates Credibility

When applied to pet nutrition, consistent messages create credibility and promote compliance.
client communication

Client Communication

Three C’s Forge Strong Bonds

Culture, communication and consistency help veterinarians partner with clients and focus on patient health.
language

Client Communication

Get the Word Out

Your use of language that resonates with clients can help more pets get the care they deserve.
inappetence

Client Communication

Take a Bite Out of Inappetence

Don’t try to solve a dietary issue over the phone. Instead, get the patient into the clinic and diagnose the underlying problem.
dermatology

Client Communication

Teamwork Makes the Treatment Work

It behooves general practitioners to stay up to date on the science of dermatology.
millennials

Client Communication

Gen M

Millennials want to feel connected to a business and be at the center of the service experience more than older generations do.
no reactions

Client Communication

Just Say No? No!

When faced with situations that call for a “no” or “not now,” state early in the conversation that you want to help and will try to do whatever you can to assist the pet owner.
hospital rules

Client Communication

Obedience Training

Even the best rules have reason to be broken at times.
clients communication

Client Communication

Learn About Client Communication and Patient Safety

The AVMA and Mars Veterinary produced separate resources for veterinary professionals.

Client Communication

The Text Factor

With (most) veterinary clients, it’s all about the SMS
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