Client Communication Archives

How to Appeal to Millennials

Millennials came into their own with the advent of social media platforms, mobile app technology and the age of Google.

Practice leaders don’t always fully appreciate the link between efficiency and providing the training that CSRs need to excel.

An easy way to fix inefficient client communications is team training.

More veterinary professionals are rejecting staff conflict as unavoidable and demanding better leadership and working conditions.

Changing communication habits takes dedication, but team members who put in time and effort will be rewarded.

Opportunities for proactive patient care are more common than you think.

Five specific communication skills can help the veterinary team maintain a strong connection with pet owners, especially during difficult times.

The pandemic upset client relationships, but you can still provide good customer service.

Hundreds of veterinarians and veterinary technicians are available for telehealth consultations.

Client expectations for both the level and mode of communication are rapidly changing. Don't get left behind.