Client Communication
You’re Fired!
When clients behave badly, sometimes the right thing to do is tell them goodbye — permanently.
Client Communication
The Calm After the Storm
Soothe angry pet owners and raise the level of service by training the team to listen carefully and respond the right way.
Client Communication
Eliminate Fear in Pets — and in Your Clients
Simple solutions start in the veterinary clinic with the initial phone call and extend to the products offered at checkout.
Client Communication
Craft a Treatment Plan Game Plan
Veterinary clients are more likely to accept medical recommendations if you clearly explain the services, provide a high-end, low-end fee estimate and know how to respond to financial resistance.
Client Communication
3 Common Communication Blunders
Bad body language and a poor choice of words can damage a client relationship for veterinarians.
Client Communication
5 SEO Techniques You Can Implement Today
Maximize your veterinary clinic website’s visibility so internet users — and potential clients — can find you easier.
Client Communication
Ask the Right Questions at the Right Time
Getting to know a pet owner on a more personal level can build trust.