Client Communication
Choose your words carefully
Clients don’t respond well to lectures. Strive to partner with them for the good of the patient, and remember to ask open-ended questions to jump-start conversations.
Client Communication
Revisit vaccinations
Don’t promote routine exams as merely a time for shots. Use the occasions as an opportunity to practice preventive medicine and to detect early signs of disease.
Client Communication
Raise your standards
Authentic, personalized client service will differentiate your practice.
Client Communication
Communicate Value
Confident financial conversations are a veterinary team effort and serve to prioritize the pet.
Client Communication
From Critic to Coach
Turn hostility into harmony by responding proactively, rather than reactively, when conflict arises in the veterinary clinic.
Client Communication
Stamp Out Email
Marketing to in-boxes delivers hideous open rates, so why not do something that is sure to grab the attention of an existing or potential client? Try old-fashioned direct mail.
Client Communication
The Art and Science of Follow-Ups
What you call a return visit and how you charge for it are up to you, but its importance needs to be clearly communicated to the client.
Client Communication
We Need a Compliance Alliance
Pets and their owners are best served when the practice is united on flea and tick solutions and committed to a terrific customer experience.