Client Communication
Words Matter
Changing communication habits takes dedication, but team members who put in time and effort will be rewarded.
Client Communication
The 3 Components of Accessibility
Opportunities for proactive patient care are more common than you think.
Client Communication
The Client’s Perspective
Five specific communication skills can help the veterinary team maintain a strong connection with pet owners, especially during difficult times.
Client Communication
Nurture the Bond
The pandemic upset client relationships, but you can still provide good customer service.
Client Communication
Vetster matches pet owners with veterinary advisers
Hundreds of veterinarians and veterinary technicians are available for telehealth consultations.
Client Communication
5 Ways to Best Communicate with Veterinary Clients
Client expectations for both the level and mode of communication are rapidly changing. Don't get left behind.
Client Communication
Advice That Pays for Itself
Cash-strapped clients want to provide appropriate veterinary care for their pets, and many of them are open to frank discussions about money. Be ready to propose a few financial options.
Client Communication
The Choice Is Yours
When it comes to fleas and ticks, clients will be motivated to buy preventives from you if you focus on convenience, cost, compliance and a select number of products.