Practice Management
Don’t be a fraidy-cat when marketing
Advertising is a whole different animal. You first need to focus on a marketing plan that is actionable and measurable.
Client Communication
Be the Center of Attraction
Why waste time looking for new clients if you don’t know why pet owners are leaving? Correct your hospital’s problems and start a marketing campaign.
Practice Management
What really, really annoys me
Common mistakes veterinary practice managers make in running their veterinary clinics.
Human Resources
Employ a strategy to build a happy team
Why do veterinary team members leave your veterinary practice, and how can you get them to stay? Let’s explore.
Client Communication
Start Charging for Your Phone Time
These are the type of calls you should be converting to veterinary telemedicine, meaning advice you give over the phone and charge for.
Human Resources
You’re Not a Babysitter
Veterinary practice managers are hired to manage. Often, the best approach is to direct team members to make decisions and resolve conflicts on their own.
Practice Management
Think outside ‘the box’
Is your veterinary practice in DEA compliance? Don’t confuse your automatic drug-dispensing machine for a complete solution.
Human Resources
When the Problem Is the Problem Finder
Chronic complainers within a veterinary practice can be toxic. Learn to develop a workplace full of problem solvers.