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Practice Management

Be a Guiding Light

Client Communication

Be a Guiding Light

Communicating resilience, hope, compassion and empathy during a crisis builds strong bonds between a veterinary hospital and its employees and clients.
Our Strange New World

From the Editor

Our Strange New World

Since the onset of the Covid pandemic, our world has changed dramatically. What’s next?
The Future of Veterinary Practice

Innovation/Technology

The Future of Veterinary Practice

Forced to pivot because of COVID-19, the profession learned more lessons about telemedicine. The pandemic exposed clinics and clients to pet-only visits and could lead to the rebranding of relief work.
Dirty Jobs

Practice Management

Dirty Jobs

Germ-tainted bedding, towels and uniforms require prompt and attentive care to prevent the spread of pathogens. A study confirmed the ickiness of common cleaning protocols.
What Now?

Practice Management

What Now?

With little warning, the COVID-19 pandemic pummeled the veterinary industry and transformed patient care, client relations and staffing. Will we ever return to the “old normal,” or is more upheaval still to come?
Telemedicine and You

Practice Management

Telemedicine and You

Veterinarians can partner with a platform provider or manage the service on their own. Fear not, newbies. If you’ve ever consulted with clients by phone, you’re well on your way.
What the Corporates Get Wrong

Practice Management

What the Corporates Get Wrong

Successful, happy practice is more about commitment than compliance.
Lost and Found

Finance

Lost and Found

Missed charges can cost a veterinary practice tens of thousands of dollars a year. Using audits, better protocols and safety nets will help you keep more of what you truly earned.
The Forgotten Team Member

Personal Wellness

The Forgotten Team Member

Outnumbered and full of responsibility, practice managers aren’t immune to the personal struggles afflicting doctors and staff. Solutions are within reach.
Stop Observing and Start Reacting

Practice Management

Stop Observing and Start Reacting

What does an independent veterinary practice need to do to meet the demand for a new way of doing business? Implement telemedicine, enrolled preventive/membership care plans, urgent care hours and hospice care.
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