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Practice Management

Q&A: Constructive Criticism, Poor Communication and More

Practice Management

Q&A: Constructive Criticism, Poor Communication and More

Opening Shots columnist Dr. Ernie Ward answers your questions.
Who Calls the Shots?

Practice Management

Who Calls the Shots?

If your practice is considering the implementation of a health-related requirement, consult first with a human resources attorney.
Return to Form

Practice Management

Return to Form

By making changes to your client registration form, your practice can save time and money and have a better understanding of your clients.
Learn to Share

Practice Management

Learn to Share

Veterinary teams deserve more than a paycheck. Employees need to know the financials, be thanked, and hear what they can do to improve the practice’s performance and their own.
Q&A: Staff Strife, Instagram Envy and More

Practice Management

Q&A: Staff Strife, Instagram Envy and More

Staff strife, Instagram envy, obese pets and more. Opening Shots columnist Dr. Ernie Ward answers your questions.
Mercenaries and Missionaries

Practice Management

Mercenaries and Missionaries

Consolidators who push profits first leave veterinary teams feeling neglected, leading to less-than-optimal pet care and reduced profits.
A Lasting Impression

Practice Management

A Lasting Impression

A manager who delegates properly will create a veterinary team that performs autonomously and confidently.
Install a Psychological Safety Net

Practice Management

Install a Psychological Safety Net

Veterinary practices thrive when team members feel free to admit mistakes, propose ideas and express opinions. A close-mouthed culture does no one any good. 
Grading on a Curve

Practice Management

Grading on a Curve

Whatever you do, just don’t compare 2020 to other years.
Give Us a Break

Practice Management

Give Us a Break

A reader responds to Mark Opperman’s “My Dog Broke His Leg” article in TVB's October/November issue.
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