Practice Management
The Multitalented Relief Veterinarian
A visiting doctor can be more than a fill-in. Use the veterinary professional in other roles, from telehealth adviser to house call provider.
Practice Management
Diminishing Returns
A client bonding rate of 60% is nothing to celebrate. Use surveys, mystery shoppers, reminders and other tactics to get pet owners to come back to your clinic time after time.
From the Editor
Improve Your Online Sales
We’ve got the secret to making your veterinary clinic’s online pharmacy a serious moneymaker.
Practice Management
The Worst and Best of Times
Practices that conserve cash, champion job security and nurture clients will be ready to capitalize on an economic resurgence. When leadership takes care of the team, the team takes care of the business.
Innovation/Technology
Win Back the Drug Dollars
If you don’t use an online pharmacy, why not? Millennials and just about all other pet owners desire the convenience of home delivery. Start slow and the money will follow.
Practice Management
We Will Bounce Back
COVID-19 tested the ability of practice leaders to adapt to change. The profession will emerge better equipped to tackle the next challenge with optimism and grace.
Practice Management
‘Yes, and’
Most people and teams default to some variation of “no” or “yes, but.” The alternative is your ticket to resilience and peace.
Practice Management
Switching Gears
COVID-19 forced veterinary practices to forgo clinic walk-ins and instead move to parking lot transfers. You can make such non-traditional interactions even better for the client.