Legal Issues
How to Forge a Healthy Workplace Culture
Frequent communication, detailed job descriptions and all-encompassing employee handbooks put practice owners on firmer legal ground.
Client Communication
Streamlining the Checkout Process
Reduce anxiety on both sides of the reception desk by adjusting workflows, communicating better with clients and adopting new technology.
Human Resources
4 Ways to Improve the Hiring Process
A disciplined approach involving the practice team will help steer you clear of unfit job candidates.
Patient Care
Efficient and Proficient
A problem facing many veterinary practices as clients come back inside clinics is exam room efficiency.
Practice Management
Q&A: Ex-Owners, Insubordination and Rising Costs
Opening Shots columnist Dr. Ernie Ward answers your questions.
Finance
The Return to Normal
If business is slowing, or even if it isn’t, you can take steps to stay on the right path.
Practice Management
Improving Efficiency
"When you add training and delegating, you can create a very well-run machine that is thriving on control instead of wallowing in chaos."
Practice Management
Facing the Fear of Change
When fear is involved in a practice's decision-making, it's difficult to overcome that. But the smallest steps forward can result in immeasurable success.