Personal Wellness
Work Less, Play More
Practice managers must learn to free themselves from their job when time off beckons.
Practice Management
Q&A: Firings, Hirings and Broken Equipment
Opening Shots columnist Dr. Ernie Ward answers your questions.
Practice Management
12 Questions to Ask a Potential Clinic Buyer
Practice owners should collect essential information to extract maximum value for themselves and their employees.
Practice Management
6 Ways to Reduce No-Shows
Do you find yourself saying, “I can’t believe Bella’s owner didn’t have the courtesy to call and let me know they weren’t coming to the appointment”?
Innovation/Technology
Who’s Who in Veterinary Practice Management Software
Over time, new practice information management software can cure the headaches plaguing your processes and profit line.
Patient Care
Catering to Clients
It’s time to embrace concierge medicine and incorporate it into everyday veterinary practice.
Client Communication
From Lickability to Likability
If you want clients to return, you must pass their sniff test. So, start by understanding the liking principle.
Personal Wellness
Q&A: Workaholics, Responsibilities and Doctor Duties
Opening Shots columnist Dr. Ernie Ward answers your questions.
Human Resources
The Great Renegotiation
Talented employees are more likely to stay if you treat and compensate them better. Exercising your pricing power will pay the tab.