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Patient Care

The Art and Science of Follow-Ups

Client Communication

The Art and Science of Follow-Ups

What you call a return visit and how you charge for it are up to you, but its importance needs to be clearly communicated to the client.
You Can’t Handle the Tooth!

Patient Care

You Can’t Handle the Tooth!

A gap exists between how we usually approach pet dental care and what we ultimately can achieve. The opportunities to improve patient health and boost practice revenue are huge.
On high alert

Patient Care

On high alert

As vector-borne diseases crisscross the country, animal and human health organizations are working hard to raise awareness.
Lost in translation

Patient Care

Lost in translation

Failure to accurately assess a patient’s body language can lead to a petrified animal, an unproductive exam and poor owner compliance.
Keep some skin in the game

Merchandising

Keep some skin in the game

Skin conditions are often long-term problems with some seasonality or chronicity. Clients get frustrated when the symptoms don’t get better.
Gray Matters

Patient Care

Gray Matters

Many practices have developed patient care models to address and resolve specific age-related conditions.
Plant a seed

Patient Care

Plant a seed

Recommending cannabis for a pet, and even talking about it with clients, is tricky. When the subject is handled properly, veterinary cannabis can add to a practice’s bottom line.
The road to fearlessness

Patient Care

The road to fearlessness

Many restraints, customized to the size of the pet and the car, are available for dogs and cats.
Drugs of choice

Patient Care

Drugs of choice

It is not enough to say your protocol is going to change to an injectable. You must figure out the process to achieve it within your practice.
Care packages

Patient Care

Care packages

Preventive health care plans help ensure the well-being of a pet and consistent income for a veterinary hospital. Designing the proper one for your clinic takes time and effort.
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