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Take Charge

Why Exit and Stay Interviews Matter

Human Resources

Why Exit and Stay Interviews Matter

An in-depth conversation with a departing or current team member can unearth what is and isn’t working well at your practice.
How to Structure an Associate DVM’s Pay

Human Resources

How to Structure an Associate DVM’s Pay

Each veterinary practice must determine the best approach, whether it involves salary, production or a combination.
Are You Paying Your Veterinarians Enough?

Human Resources

Are You Paying Your Veterinarians Enough?

Job candidates turn down offers and associates are prone to quit when compensation is out of line and the workplace has culture issues.
When Clients Fail to Pay

Finance

When Clients Fail to Pay

Be judicious in deciding to whom you’ll grant credit (if anyone).

Getting Back to Basics

Client Communication

Getting Back to Basics

If your hospital is underperforming, define your value proposition, diagnose any other problems and make the necessary fixes.

Work Less, Play More

Personal Wellness

Work Less, Play More

Practice managers must learn to free themselves from their job when time off beckons.

Hire Quickly but Sensibly

Human Resources

Hire Quickly but Sensibly

Skipping critical steps in identifying the best person for your practice will lead to failure.
Lighten Your Load

Practice Management

Lighten Your Load

If you are seriously overworked, sit down with your boss and discuss the hours.
The Balance of Power

Practice Management

The Balance of Power

Practice managers and associate veterinarians must develop a working relationship built on trust, respect and boundaries.
Obedience Training

Client Communication

Obedience Training

Even the best rules have reason to be broken at times.
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