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Take Charge

The Survey Says …

Client Communication

The Survey Says …

Asking clients about their experience and soliciting their ideas can take your hospital to the next level.
9 Ways to Effect Change as a New Practice Manager

Practice Management

9 Ways to Effect Change as a New Practice Manager

Fostering trust, enhancing communication, and focusing on team-based approaches will aid in the transition of leadership.
Jogging Memories

Practice Management

Jogging Memories

A formal reminder system enhances patient care and client loyalty.
Is Business Down? You’re Not Alone

Practice Management

Is Business Down? You’re Not Alone

Turning things around starts with analyzing expenses, reviewing your team’s makeup and evaluating the ease of booking appointments.
How to Raise Your Bottom Line

Practice Management

How to Raise Your Bottom Line

Revenue suffers when you lavish discounts on clients and lack confidence in your prices.
How Good Leaders Become Great Ones

Practice Management

How Good Leaders Become Great Ones

Vision, strategy and culture emanate from the top.
Giving and Receiving

Practice Management

Giving and Receiving

Discounts that appeal to employees, support the community and drive practice revenue are worthy of consideration.
Successful Successions

Human Resources

Successful Successions

Be sure to outline how to replace a practice manager or another critical leader long before the need arises.
Get the Most From Your Estimates

Client Communication

Get the Most From Your Estimates

Remember, your client and veterinary practice are on the same side. Both of you want what’s best for the pet.
Forgoing an Estimate Can Cost You

Practice Management

Forgoing an Estimate Can Cost You

The more a pet owner knows about your prices in advance, the better.
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