Practice Management
The Next Chapter
Our profession has done well during the pandemic. We need to continue to do well after it.
Innovation/Technology
Improve Your Feel for Fees
Not raising your fees annually or every six months is not a sound business decision.
Practice Management
Less Is More
Having an appropriate management team in place would fall under the umbrella of practicing smarter, not harder.
Practice Management
Learn to Share
Veterinary teams deserve more than a paycheck. Employees need to know the financials, be thanked, and hear what they can do to improve the practice’s performance and their own.
Practice Management
My Dog Broke His Leg
Sure, veterinary practices are super busy, but curtly turning away emergency cases or making pet owners endure long, silent waits won’t endear clients to your hospital. Video or audio visits, anyone?
Practice Management
Diminishing Returns
A client bonding rate of 60% is nothing to celebrate. Use surveys, mystery shoppers, reminders and other tactics to get pet owners to come back to your clinic time after time.
Practice Management
Switching Gears
COVID-19 forced veterinary practices to forgo clinic walk-ins and instead move to parking lot transfers. You can make such non-traditional interactions even better for the client.
Finance
Don’t Shortchange Yourself
Practice owners, just like their staff, deserve fair compensation. Revenue is key, of course, but you can increase it by regularly adjusting your fee schedules and eliminating giveaways.