Practice Management
Upon further review
You have several options when online critics go public about your practice. You can ignore them, fight back or learn from the experience.
Human Resources
Keep the peace
Successful conflict management requires knowing when to act, what to say and when to sit everyone down for a little coaching.
Human Resources
How to Respond to Third-Party Harassment
You have a responsibility to respond quickly and firmly to situations involving outside predators. It all starts with the employee handbook.
Human Resources
No social media policy? Get one posthaste
Team members aren’t protected if they post about a workplace topic unrelated to employment terms.
Personal/Professional Development
Modern Mentoring
Mentoring should help employees become more self-confident and be able to juggle a work-life balance.
Human Resources
Do it differently, for a change
Communicate changes to your team as early as possible in the process, carve out time for discussion, and don’t try to do too much at once.
Human Resources
Put on your thinking cap
Rather than waiting until a situation arises in which a top performer reaches her pay plateau, create a policy on how the situation will be handled, and know which conversations you’ll need to have with the employee.
Human Resources
Silence the rumor mill
If the gossip is largely about decisions made in the veterinary office, then being more transparent about what’s going on can go a long way in quashing the gossip.