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Stacee Santi

Stacee Santi

DVM

About the Author

Dr. Stacee Santi is a 1996 graduate of the Colorado State University College of Veterinary Medicine and Biomedical Sciences and the founder of Vet2Pet, a technology communication platform for veterinary practices. With over 20 years of clinical experience in small animal and emergency practice, she brings an in-the-trenches approach to innovation and solutions for veterinary teams. She has served on industry advisory boards and as past president of the Colorado Veterinary Medical Association. She was voted WVC’s 2021 Educator of the Year and is currently the managing director of client engagement for Vetsource.

Written By This Author

Practice Management

Raise Your Email Marketing Game

The optimal tempo ranges from monthly to weekly. In any event, be sure to measure the effectiveness of your messages.

Practice Management

6 Ways to Reduce No-Shows

Do you find yourself saying, “I can’t believe Bella’s owner didn’t have the courtesy to call and let me know they weren’t coming to the appointment”?

Practice Management

Problem-Solving, One Step at a Time

Once you identify the actual problem and gather opinions and supportive data, create an action plan.

Practice Management

A 5-Step Approach to Telemedicine

E-consultations might be just what your practice needs — or maybe not. First, you have to assess the situation.

Practice Management

Your Loyal Followers

Loyalty programs encourage your best clients to come back for more. When incentives are done right, service discounts go away and patient care improves.

Client Communication

Start charging for your phone time

These are the type of calls you should be converting to veterinary telemedicine, meaning advice you give over the phone and charge for.

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