Client Communication
The Value of Empathy
Actively listening and focusing on feelings are keys to building stronger client relationships in veterinary practice and reducing the risk of compassion fatigue in yourself.
Client Communication
Buy the Dozen
Persuading clients to purchase a 12-month supply of preventives in your veterinary practice gets easier if you explain the benefits well and price your products competitively.
Client Communication
Choose your words carefully
Clients don’t respond well to lectures. Strive to partner with them for the good of the patient, and remember to ask open-ended questions to jump-start conversations.
Client Communication
Raise your standards
Authentic, personalized client service will differentiate your practice.
Client Communication
Communicate Value
Confident financial conversations are a veterinary team effort and serve to prioritize the pet.
Client Communication
What’s in a story?
Any client who seeks out medical information should be praised for being dedicated to the pet.
Practice Management
Care repair
Feelings of anger, frustration, impatience, sadness, nervousness and fear will almost always be evident in a person’s facial expressions and body language.
Client Communication
How to communicate value
Veterinary hospitals can communicate value by using technologies that help pet owners stay connected to the practice, receive customized service and save time.