Client CommunicationIt’s your callBear in mind that training programs aren’t just for new hires. Your team assessment may reveal that experienced employees aren’t using the desired skills to engage and educate callers.Staff TrainingCritical Points of Contact Build Pet Owner LoyaltyCustomer service representatives trained to respond with kind and reassuring words can create lasting impressions.Client CommunicationHear, See and FeelAccommodating a client’s preferred learning style can lead to a more educated pet owner and better compliance.Client CommunicationThe Calm After the StormSoothe angry pet owners and raise the level of service by training the team to listen carefully and respond the right way.Client CommunicationAsk the Right Questions at the Right TimeGetting to know a pet owner on a more personal level can build trust.Page 4 of 41234