Feelings of anger, frustration, impatience, sadness, nervousness and fear will almost always be evident in a person’s facial expressions and body language.
Veterinary hospitals can communicate value by using technologies that help pet owners stay connected to the practice, receive customized service and save time.
Given the increase in the number of millennial pet owners, practice teams need to adopt communication strategies that engage this generation of clients.
Bear in mind that training programs aren’t just for new hires. Your team assessment may reveal that experienced employees aren’t using the desired skills to engage and educate callers.