Client Communication

Buy the Dozen

Persuading clients to purchase a 12-month supply of preventives in your veterinary practice gets easier if you explain the benefits well and price your products competitively.

Client Communication

Choose your words carefully

Clients don’t respond well to lectures. Strive to partner with them for the good of the patient, and remember to ask open-ended questions to jump-start conversations.

Client Communication

Raise your standards

Authentic, personalized client service will differentiate your practice.

Client Communication

Communicate Value

Confident financial conversations are a veterinary team effort and serve to prioritize the pet.

Client Communication

What’s in a story?

Any client who seeks out medical information should be praised for being dedicated to the pet.

Practice Management

Care repair

Feelings of anger, frustration, impatience, sadness, nervousness and fear will almost always be evident in a person’s facial expressions and body language.

Client Communication

How to communicate value

Veterinary hospitals can communicate value by using technologies that help pet owners stay connected to the practice, receive customized service and save time.

Client Communication

Why embrace Generation Y?

Given the increase in the number of millennial pet owners, practice teams need to adopt communication strategies that engage this generation of clients.

Client Communication

It’s your call

Bear in mind that training programs aren’t just for new hires. Your team assessment may reveal that experienced employees aren’t using the desired skills to engage and educate callers.

Staff Training

Critical Points of Contact Build Pet Owner Loyalty

Customer service representatives trained to respond with kind and reassuring words can create lasting impressions.

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