Actively listening and focusing on feelings are keys to building stronger client relationships in veterinary practice and reducing the risk of compassion fatigue in yourself.
Persuading clients to purchase a 12-month supply of preventives in your veterinary practice gets easier if you explain the benefits well and price your products competitively.
Clients don’t respond well to lectures. Strive to partner with them for the good of the patient, and remember to ask open-ended questions to jump-start conversations.
Feelings of anger, frustration, impatience, sadness, nervousness and fear will almost always be evident in a person’s facial expressions and body language.
Veterinary hospitals can communicate value by using technologies that help pet owners stay connected to the practice, receive customized service and save time.
Given the increase in the number of millennial pet owners, practice teams need to adopt communication strategies that engage this generation of clients.
