Client Communication

What’s in a story?

Any client who seeks out medical information should be praised for being dedicated to the pet.

Practice Management

Care repair

Feelings of anger, frustration, impatience, sadness, nervousness and fear will almost always be evident in a person’s facial expressions and body language.

Client Communication

How to communicate value

Veterinary hospitals can communicate value by using technologies that help pet owners stay connected to the practice, receive customized service and save time.

Client Communication

Why embrace Generation Y?

Given the increase in the number of millennial pet owners, practice teams need to adopt communication strategies that engage this generation of clients.

Client Communication

It’s your call

Bear in mind that training programs aren’t just for new hires. Your team assessment may reveal that experienced employees aren’t using the desired skills to engage and educate callers.

Staff Training

Critical Points of Contact Build Pet Owner Loyalty

Customer service representatives trained to respond with kind and reassuring words can create lasting impressions.

Client Communication

Hear, See and Feel

Accommodating a client’s preferred learning style can lead to a more educated pet owner and better compliance.

Client Communication

The Calm After the Storm

Soothe angry pet owners and raise the level of service by training the team to listen carefully and respond the right way.

Client Communication

Ask the Right Questions at the Right Time

Getting to know a pet owner on a more personal level can build trust.

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