Client Communication
Reality Checks
With chronic ear disease, follow-up care is essential to a successful outcome. Learn to boost compliance, strengthen the human-animal bond and get your patients feeling like themselves again.
Client Communication
It’s Always About the Money
Fixing a broken leg is simple enough, but the cost of caring for complex medical issues can vary by thousands of dollars. It's important to communicate the costs early.
News
Chapter 16: Tales from the COVID-19 front lines
This week: Dr. Peter Weinstein on wildfires and pet care, Dr. Bob Lester on a checkmark-shaped recovery, Debbie Boone on her “Open Letter to Clients,” and more.
News
Chapter 15: Tales from the COVID-19 front lines
This week: Dr. Peter Weinstein on the best and worst of times, Dr. Wendy Hauser on communicating lifetime cost of care, and Wendy Myers on credit card fees.
Practice Management
I Dare You to Delegate
Give yourself a well-deserved and well-justified break by assigning some of your tasks to people qualified to take them on. Everyone from your patients to your staff will benefit, and so will your clinic.
Practice Management
Hold On to Your Clients
Retaining pet owners is more challenging in a fragmented market, but you’d do well to be transparent about vaccine prices, send multiple reminders and launch a subscription wellness plan.
Practice Management
Special Delivery
Subscription programs keep pet owners stocked with therapeutic diets. Veterinary practices still profit from food sales and aren’t responsible for maintaining a large inventory.
Personal/Professional Development
Trust Your Team to Be Great
Autonomy, a sense of purpose and well-timed feedback can elevate your employees to the next level of performance.