Practice Management
Q&A: Closing Time, Holiday Bonuses and Personal Health
Opening Shots columnist Dr. Ernie Ward answers your questions.
Client Communication
The Survey Says …
Asking clients about their experience and soliciting their ideas can take your hospital to the next level.
Innovation/Technology
From Data to Dialogue
Harnessing your clinic’s digital records allows you to personalize client outreach and can improve patient and practice health.
Practice Management
How to Make Home Work Work at Your Practice
Given proper supervision, hybrid and remote team members can handle many job responsibilities now done on-site.
Practice Management
You Made Me Feel Valued
As my writing assignment comes to an end, I thank you for your trust, collaboration and friendship.
Practice Management
When Should You Hire a Payroll Processor for Your Practice?
Hiring a payroll processor to issue paychecks and compute withholdings, deductions and benefits can save you time.
Practice Management
Q&A: Underperforming Employees, Relief Vets and Motivation
Opening Shots columnist Dr. Ernie Ward answers your questions.
Practice Management
6 Ways to Involve Pet Owners During Veterinary Visits
Involve pet owners during veterinary visits by inviting them inside, coaching them and sometimes going out of your way to assist them.