Regardless of whether you buy a particular product or service, the company representative is deserving of your time. You never know when a business relationship will pay off for your hospital and clients.
Core training isn’t just for the athletically inclined. Bring your teams together as often as possible to talk about retail products and client messaging.
Client feedback is essential for improving a practice, especially in the purchase of pharmaceuticals and food. If a pet owner is disappointed and you don’t know why and can’t make amends, you might have lost a patient.
Figure out what truly belongs in next year’s inventory for your veterinary practice and plan ways to spread the word — and education — to your team and clients.
E-commerce’s growing share of the pet medications market stands at 15%, but veterinarians maintain majority control and are fighting back with internet pharmacies of their own.
Veterinary clinics that commit themselves to getting more patients on parasite protection — and doing it the right way — will see their numbers improve.
