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April/May 2018

Practice Management

It takes a village to serve a client

Now is the time to look at your practice village and restructure it to best serve the needs of the patients, the clients and the business.

Innovation/Technology

Show the love

Veterinary medicine is so dead set on acquiring new clients that we hardly stop to tell existing clients how much we appreciate them.

Patient Care

The fearless exam room

Newer philosophies call for avoiding high-pitched baby talk when working with a canine patient and adding a soft, lower frequency music source inside the exam room.

Patient Care

Do we really need more dogs?

The article “The Looming Dog Shortage” [February/March 2018] left me incredulous, as the author noted in the beginning paragraphs.

Innovation/Technology

Shared responsibility

Smaller businesses usually do not have the dedicated personnel, budgeted resources or the management focus needed to carry out a comparable vendor management program. However, the smallest company can take steps to help manage third-party cyber risk.

Merchandising

Do the math

Once the cleanup and consolidation are complete, the next step is to physically count what you have on hand.

Human Resources

Silence the rumor mill

If the gossip is largely about decisions made in the veterinary office, then being more transparent about what’s going on can go a long way in quashing the gossip.

Veterinary Industry

PetsPAC packs a political punch

A PAC has never represented companion animal interests in the states, despite thousands of bills of interest being introduced every year in legislatures around the United States.

Innovation/Technology

The Changing Veterinary Landscape

We are entering a time of universal access to animal health care.

Patient Care

Put your heart into heartworm prevention

Veterinary teams can do a better job discussing heartworms with clients. When pet owners are given too many choices, they are more likely to choose nothing because the decision becomes overwhelming.

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