About the Author
Take Charge columnist Dr. Karen E. Felsted is the founder of PantheraT Veterinary Management Consulting. She spent three years as CEO of the National Commission on Veterinary Economic Issues.
Written By This Author
Human ResourcesBe sure to outline how to replace a practice manager or another critical leader long before the need arises.
Client CommunicationRemember, your client and veterinary practice are on the same side. Both of you want what’s best for the pet.
Practice ManagementThe more a pet owner knows about your prices in advance, the better.
Practice ManagementA pandemic-driven wellness check shows how the veterinary profession can serve clients and team members better.
Human ResourcesAn in-depth conversation with a departing or current team member can unearth what is and isn’t working well at your practice.
Human ResourcesEach veterinary practice must determine the best approach, whether it involves salary, production or a combination.
Human ResourcesJob candidates turn down offers and associates are prone to quit when compensation is out of line and the workplace has culture issues.
Be judicious in deciding to whom you’ll grant credit (if anyone).
Image interpretation using artificial intelligence can improve your radiographic services if you follow these six steps.
MerchandisingWith more work and less staff as a result of the pandemic, inventory can fall to wayside and open the way for theft and mismanagement.
If your hospital is underperforming, define your value proposition, diagnose any other problems and make the necessary fixes.
Practice managers must learn to free themselves from their job when time off beckons.