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Karen E. Felsted

Karen E. Felsted

CPA, MS, DVM, CVPM, CVA

About the Author

Take Charge columnist Dr. Karen E. Felsted is the founder of PantheraT Veterinary Management Consulting. She spent three years as CEO of the National Commission on Veterinary Economic Issues.

Written By This Author

Client Communication

Getting Back to Basics

If your hospital is underperforming, define your value proposition, diagnose any other problems and make the necessary fixes.

Personal Wellness

Work Less, Play More

Practice managers must learn to free themselves from their job when time off beckons.

Human Resources

Hire Quickly but Sensibly

Skipping critical steps in identifying the best person for your practice will lead to failure.

Practice Management

Lighten Your Load

If you are seriously overworked, sit down with your boss and discuss the hours.

Practice Management

Unraveling a Few Emerging Problems

Veterinary life got more complicated during the pandemic, saddling teams with personal and practice-wide challenges.

Finance

Help! We Can’t Make Payroll!

Notify your employees as soon as you know their paychecks will be reduced or delayed.

Practice Ownership

Rise Above the Rest

The primary focus in determining your practice’s business model is knowing what pet owners want and value.

Practice Management

Say No to No-Shows

While some practices are grateful to have no-shows, which they say create breathing room in an already hectic schedule, others respond to the nuisance in a variety of ways.

Veterinary Industry

Six Growing Issues

The veterinary world is getting more complicated. It’s time to embrace change for the good of the profession, clients and patients.

Practice Management

What Now?

With little warning, the COVID-19 pandemic pummeled the veterinary industry and transformed patient care, client relations and staffing. Will we ever return to the “old normal,” or is more upheaval still to come?

Practice Management

12 Ways to Sustain Your Practice

Tough times need tough people. This is a great time for caution tempered with common sense. 

Practice Management

The price is right

The Pet Owners Economic Value Study reveals what pet owners are willing to pay for veterinary care. Clients ages 19 to 29 are an attractive customer segment.

Client Communication

Be the Center of Attraction

Why waste time looking for new clients if you don’t know why pet owners are leaving? Correct your hospital’s problems and start a marketing campaign.

Veterinary Industry

A view from the trenches

Today’s pet owners have new demands and new desires beyond the traditional exam room visit.

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