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Personal/Professional Development
The Four P’s of Positive Leadership
Everyone in the veterinary profession deserves better. Positive leadership is the catalyst to get us there.
Personal/Professional Development
What Is Professionalism?
Effective leaders build a culture of professionalism by shifting the focus beyond the value (why) to what it looks like in action.
Practice Ownership
The Can-Do Charter
Review the rules you find during your can’t-do audit and then consider how you might simplify them.
Practice Management
Install a Psychological Safety Net
Veterinary practices thrive when team members feel free to admit mistakes, propose ideas and express opinions. A close-mouthed culture does no one any good.
Practice Management
From Enraged to Engaged
If your first thought is to fire cranky clients, don’t. Anyone can have a bad day or even a bad year. Dig deeper into their discontent and earn their admiration.