Client Communication

You make the call

Call the day after any medication is dispensed. Ask if the client is having issues administering the drug and whether the pet is having side effects.

Patient Care

Gray matters

Many practices have developed patient care models to address and resolve specific age-related conditions.

Government/Regulations

Uh-oh, it’s OSHA

Regular and structured safety training is an OSHA requirement. Employees must be trained upon hiring, when OSHA standards change, and annually.

Patient Care

The royal treatment

Remember to keep the patient warm, comfortable and observed throughout recovery.

Merchandising

Do the math

Once the cleanup and consolidation are complete, the next step is to physically count what you have on hand.

Personal/Professional Development

The Efficient Practice

Inefficiency results when doctors are doing “non-doctor” tasks that the support team should be doing.

Patient Care

Make Surgery an Exceptional Experience

Top-notch communication and protocols will wow clients and ensure the best possible care of their pets.

Client Communication

Craft a Treatment Plan Game Plan

Veterinary clients are more likely to accept medical recommendations if you clearly explain the services, provide a high-end, low-end fee estimate and know how to respond to financial resistance.

Government/Regulations

Learn Drug Security Basics

Veterinary technicians play a key role in the oversight of controlled substances.

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