Personal/Professional Development

Modern mentoring

Mentoring should help employees become more self-confident and be able to juggle a work-life balance.

Pet Insurance

In-SURE!-ance

Don’t wait for clients to ask about pet insurance. Bring it up. Many clients aren’t aware that pet health insurance exists.

Government/Regulations

The winds of change

As 2019 approaches, several critical matters — from the Fairness to Pet Owners Act to opioid abuse to telemedicine — remain unresolved.

Practice Ownership

Calculated risks

Whether you run a large hospital or own a small general practice, know that you have options with employee health insurance.

Patient Care

Lost in translation

Failure to accurately assess a patient’s body language can lead to a petrified animal, an unproductive exam and poor owner compliance.

Hospital Construction/Design

See the light

The smart use of natural illumination supports the health and happiness of patients, employees and clients. Artificial light has its place, too, but you should be selective.

Diversity and Inclusion

The language of medicine

When a substantial language gap exists, how can you be sure that you understand the client or that the client understands you?

Practice Management

Care repair

Feelings of anger, frustration, impatience, sadness, nervousness and fear will almost always be evident in a person’s facial expressions and body language.

Veterinary Industry

A view from the trenches

Today’s pet owners have new demands and new desires beyond the traditional exam room visit.

Legal Issues

Fear factors

Psychological studies show that people are often reluctant to escape and instead lock down.

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