Study: Fear Free benefits veterinary clinics financially

Research finds that alleviating fear, anxiety and stress in pets leads to more patients and more business.

A study of 20 veterinary hospitals has shown that reducing fear, anxiety and stress in pets through the use of Fear Free techniques pays off with more patient visits and greater revenue. “It’s very exciting to see hard evidence confirming what we know intuitively: What’s best for the pet and client is also great for […]


Too many British vets refuse to call in sick

The BVA reminds members that staying home when ill is their right and a smart decision.

The British Veterinary Association is raising the alarm over practitioners showing up to work when they’re sick. A spring survey of more than 1,300 veterinarians found that 63% went to work over the past year when they didn’t feel well enough. Nearly 1 in 5 said they “do not take sick leave as I do […]


As patient count grows, so does DoveLewis

Oregon hospital’s caseload has increased as other clinics struggle to find veterinarians.

DoveLewis Veterinary Emergency & Specialty Hospital has wrapped up a yearlong expansion project designed to accommodate more patients and improve team communication and client management. The Portland, Oregon, hospital grew by 8,500 square feet, adding three wards, a third surgery suite, six exams rooms, a redesigned emergency lobby and a second comfort room for end-of-life […]

dog owners

Americans show a growing affection for dogs

Nearly 4 in 10 U.S. households had a dog in 2018, a 10-year rise of 18%.

The U.S. dog population grew by 14% from 2008 to 2018 while the number of cats fell by nearly 5%, according to a new report from Packaged Facts. The market research firm found that 54% of U.S. households, or 67 million, own a pet of some kind, either a dog, cat, fish, bird or other […]


Banfield program is a success in any language

Pet owners can get interpretation assistance by phone when visiting a clinic.

Banfield Pet Hospital is going nationwide with a free interpretation service for clients who speak one of 350 languages. Tested at six Southern California hospitals over the summer, the program connects pet owners by phone with a translator working for a contractor, Lionbridge Technologies. The service is in effect at Banfield’s 1,050 hospitals in the […]

Lap of Love

Lap of Love celebrates 10-year anniversary

The company co-founders have expanded end-of-life service to 33 states.

The in-home hospice and euthanasia practice Lap of Love is marking 10 years in business. The company, started by University of Florida veterinary school classmates Dani McVety, DVM, and Mary Gardner, DVM, today operates in 33 states and employs a network of more than 125 veterinarians. Since its founding, Lap of Love has provided end-of-life […]

Idexx purchases Marshfield’s veterinary lab business

Both companies reassure customers that pricing will remain the same.

Idexx Laboratories has beefed up its reference lab network with the acquisition of Marshfield Laboratories’ Wisconsin-based veterinary arm. Terms were not announced. “Marshfield is a highly professional, well-run laboratory that has a national customer base with a relatively stronger presence in the mid and upper Midwest regions,” Idexx CEO and President Jay Mazelsky said on […]

Kerri Marshall

Compassion-First names VP of innovation

Dr. Kerri Marshall will focus on technology implementation at the network’s veterinary hospitals.

Veterinary industry veteran Kerri Marshall, DVM, MBA, has joined Compassion-First Pet Hospitals as vice president of innovation. Dr. Marshall last worked at software and app developer BabelBark as chief veterinary officer and before that at Trupanion pet insurance. At Compassion-First, a network of more than 40 clinics in 14 states, Dr. Marshall “will be responsible […]


WVC to open second CE building in 2020

The 71,000-square-foot facility will provide expanded programming in veterinary and human medicine.

WVC is doubling its year-round meeting and education space in Las Vegas through the acquisition of a second building near the 10-year-old Oquendo Center. The organization, which plays host to the veterinary industry’s WVC Annual Conference at Mandalay Bay Convention Center, expects to have the 71,000-square-foot facility ready to open in June 2020 as a […]


Zoetis enters reference laboratory business

Phoenix Lab, headquartered in the Pacific Northwest, works with veterinarians in 20 states.

Zoetis Inc. has expanded into veterinary reference laboratory services with the purchase of Phoenix Central Laboratory, beating back an apparent acquisition bid by Idexx Laboratories. Terms were not disclosed, but VIN News Service reported in September that Idexx had offered $29 million for the Seattle laboratory, which serves veterinary clinics in 20 states. “Phoenix Lab […] Protection Status