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June/July 2018

Merchandising

Obsolete markups

I have been a veterinarian for 15 years and have owned a successful practice for the past seven years.

Pet Insurance

Place a premium on pet insurance

Getting up to speed on pet insurance and how it can help patients and clients is worthwhile for any practice.

Practice Management

Prepare for the unexpected

Knowing how to react when an emergency or natural disaster strikes will help safeguard lives and your hospital.

Patient Care

The royal treatment

Remember to keep the patient warm, comfortable and observed throughout recovery.

Diversity and Inclusion

From tolerance to inclusion

The practice of inclusion does not preclude the practice of tolerance. In fact, inclusion is dependent on tolerance.

Merchandising

Supplemental advice

North American supplements and nutraceuticals sales were $1.3 billion in 2016 and are expected to show continuing growth through 2019 and beyond.

Veterinary Industry

Common ground

Working with human health companies that developed similar products removes much of the research and development cost in animal health.

Human Resources

Put on your thinking cap

Rather than waiting until a situation arises in which a top performer reaches her pay plateau, create a policy on how the situation will be handled, and know which conversations you’ll need to have with the employee.

Merchandising

If it’s in stock, they will buy it

While it is true we want to be efficient and thoughtful with inventory counts, we can go quickly from one extreme of too much product to the other, hurting ourselves even more.

Human Resources

Filter your applicant pool

Working in an animal hospital seems enticing to typical pet lovers until they discover that the job is as much about customer service as patient care.

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