Practice Management
Crunch Time
At what point does a practice manager’s backup role detract from the business?
Staff Training
Better Safe Than Sorry
When a team member is dealing with a personal issue outside the workplace, privacy issues should take a backseat to workplace safety.
Personal Wellness
Stop Doing Your Best
The reason for limiting the effort we put into most activities is so that we have the energy to do more than the minimum.
Patient Care
Mention the Unmentionables
Not addressing end-of-life services on a hospital website sends a message that death is an “unmentionable.”
Practice Management
Q&A: Constructive Criticism, Poor Communication and More
Opening Shots columnist Dr. Ernie Ward answers your questions.
Innovation/Technology
It’s All Coming Into Focus
Expanding the use of veterinary technicians will require practices to do a better job of delegating responsibilities.