Practice Ownership
Untapped Herds: Expanding Your Practice into Large and Exotic Animal Care
Companion animal practices are expanding into large and exotic animal care to diversify revenue and reach new clients.
Staff Training
Rethinking Veterinary Front Desk Management
Speed metrics, annual feedback, and task checklists are no longer enough. Here’s a better framework for developing your client service representatives.
Personal/Professional Development
How Serving as a Veterinarian of Record Can Benefit Your Practice
Veterinarians of record are discovering that giving back to animal welfare organizations can drive new clients, sharpen skills, and reignite career purpose.
Human Resources
Time Theft in Veterinary Practices
Time theft may start small with a few minutes here or a missed punch there, but the minutes — and the employer’s risk — add up.
Practice Management
Veterinary Talent is a Recession-Resilient Force
As consumer spending tightens elsewhere, veterinary practices are still competing — and paying — for talent.
Client Communication
How to Elevate Your Veterinary CSR’s Phone Skills
Simple communication standards and targeted CSR training can transform routine phone calls into meaningful client relationships.
Client Communication
Seeing Your Veterinary Practice Through the Client’s Eyes
It’s time to close the gap between the client experience you intend to deliver and the one your clients actually have.
Personal/Professional Development
6 Ways I Reduced My Veterinary Anxiety
We all find our own ways to manage our veterinary anxiety and the the stress of this high-stakes profession. Here’s what worked for columnist Stacee Santi.