About the Author
Dr. Wendy Hauser is the founder of Peak Veterinary Consulting. She writes extensively and speaks frequently about hospital culture, communications, leadership, client relations and operations. She represents the American Animal Hospital Association in the American Veterinary Medical Association’s House of Delegates.
Written By This Author
Your clinical recommendations will gain better traction with clients if you speak in layman’s terms and outline the whys.
Veterinary teams that prioritize client education and partner with pet owners help strengthen the human-animal bond and foster proactive health care.
Patient CareIt’s time to embrace concierge medicine and incorporate it into everyday veterinary practice.
Client CommunicationCulture, communication and consistency help veterinarians partner with clients and focus on patient health.
Personal WellnessThe truth is that burnout is a work-related problem caused by the workplace and not the individual.
Patient CareMany veterinary hospitals provide preventive-care services but don’t explain the importance to clients.
Personal/Professional DevelopmentMentors become highly invested in their mentees timewise, emotionally and by association.
The need for an answer usually starts with a question.