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Wendy Hauser

Wendy Hauser

DVM

About the Author

Dr. Wendy Hauser is the founder of Peak Veterinary Consulting. She writes extensively and speaks frequently about hospital culture, communications, leadership, client relations and operations. She is a member of the AVMA Veterinary Economic Strategy Committee.

Written By This Author

Client Communication

Can You Relate?

Pet owners might forgo veterinary care because of less-than-stellar interaction with the practice team.

Practice Management

Patch the Cracks in Your Patient Base

Too many pet owners are forgoing veterinary care, but you can get them into your practice with dogged determination.

Personal Wellness

Stay in Bounds

Setting boundaries and enforcing them isn’t easy but doing it will facilitate healthier interactions on the job and in life.

Client Communication

How to Explain the Value and Cost of Proactive Care

Your clinical recommendations will gain better traction with clients if you speak in layman’s terms and outline the whys.

Client Communication

How to Create Lasting Connections

Veterinary teams that prioritize client education and partner with pet owners help strengthen the human-animal bond and foster proactive health care.

Patient Care

Catering to Clients

It’s time to embrace concierge medicine and incorporate it into everyday veterinary practice.

Client Communication

Three C’s Forge Strong Bonds

Culture, communication and consistency help veterinarians partner with clients and focus on patient health.

Personal Wellness

Beyond Burnout

The truth is that burnout is a work-related problem caused by the workplace and not the individual.

Patient Care

Move Forward by Going Back

Many veterinary hospitals provide preventive-care services but don’t explain the importance to clients.

Personal/Professional Development

Follow the Leader to Be the Leader

Mentors become highly invested in their mentees timewise, emotionally and by association.

Pet Insurance

It Starts With a Question

The need for an answer usually starts with a question.

Patient Care

Beyond Wellness Plans

A value-based care concept increases cost transparency and introduces financial predictability for pet owners.

Client Communication

Let’s Talk Money

Clients welcome conversations about the cost of care. While they won’t always say “yes” to your recommendations, you can improve the chances by better communicating the value to the pet.

Pet Insurance

Why is pet insurance so polarizing?

A look at why some veterinary professionals may be resistant to the rise of pet insurance.

Practice Management

A prescription for change

Rather than incentivizing veterinarians on their production alone, employ both a collective hospital-based revenue growth component and a merit-based bonus structure that rewards doctors based on goals that encourage professional and practice development.

Practice Management

How is your hospital’s culture?

Your hospital’s culture helps to differentiate you from your colleagues. When artfully crafted and actively managed, your culture should be unique and compelling.

Patient Care

Wellness Plans Make Great Business Sense

More client visits and more spending occur when pet owners choose packaged preventive care, especially when they can make monthly payments.

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