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Charlotte Lacroix

Charlotte Lacroix

DVM, JD

About the Author

H.R. Huddle columnist Dr. Charlotte Lacroix is the founder and CEO of Veterinary Business Advisors Inc.

Written By This Author

Human Resources

Fix the disconnect

Bad communication will stunt a veterinary practice’s growth. Staff meetings and active listening can ease tensions and create a more productive workplace.

Human Resources

Welcome, Generation Z

The newest wave of veterinary employees, Generation Z, is looking for fun workplaces, ethical brands and more interaction with supervisors.

Human Resources

Stop Hiring for Culture Fit

Employing people who share your values will elevate a veterinary practice by introducing different perspectives and creating a more diverse workforce.

Practice Management

Upon further review

You have several options when online critics go public about your practice. You can ignore them, fight back or learn from the experience.

Human Resources

Keep the peace

Successful conflict management requires knowing when to act, what to say and when to sit everyone down for a little coaching.

Human Resources

How to Respond to Third-Party Harassment

You have a responsibility to respond quickly and firmly to situations involving outside predators. It all starts with the employee handbook.

Human Resources

No social media policy? Get one posthaste

Team members aren’t protected if they post about a workplace topic unrelated to employment terms.

Personal/Professional Development

Modern Mentoring

Mentoring should help employees become more self-confident and be able to juggle a work-life balance.

Innovation/Technology

The state of the VCPR

Veterinarians are not required to report to their state veterinary medical board when they’ve established a VCPR with a particular animal owner.

Human Resources

Do it differently, for a change

Communicate changes to your team as early as possible in the process, carve out time for discussion, and don’t try to do too much at once.

Human Resources

Put on your thinking cap

Rather than waiting until a situation arises in which a top performer reaches her pay plateau, create a policy on how the situation will be handled, and know which conversations you’ll need to have with the employee.

Human Resources

Break the impasse

An employee who refuses to sign typically does so for one of two reasons, or both. First, she may disagree with the contents. Or she might believe the form is invalid without her signature.

Human Resources

Put some thought into personality assessments

It can be tempting to consider an extraverted person as a “good” employee and an introverted one as less attractive. In reality, people all along the spectrum can make outstanding employees.

Human Resources

The Internet, You and Your Employees

Practices should have clear written policies so everyone is aware of what they can do online during work hours and what is always inappropriate.

Human Resources

How to Conduct a Practice-Culture Audit

Spoken and unspoken messages say a lot about a veterinary team’s assumptions, values and beliefs.

Human Resources

6 Steps to Effective Worker Discipline

Don’t rush to judgment, adhere to the employee handbook and be consistent in your follow-through.

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