The economics of virtual care and enhancing the client experience are among the topics to be covered Aug. 18 during the Veterinary Virtual Care Summit, a free online conference.
The event is hosted by the Veterinary Virtual Care Association (VVCA) and co-sponsored and managed by the North American Veterinary Community, publisher of Today’s Veterinary Business.
“The goal of the Veterinary Virtual Care Summit is to provide real, tangible insight and tools that can be implemented immediately in practice to improve and elevate the health of those animals in our care,” said Aaron Smiley, DVM, a VVCA co-founder and president of the Indiana Veterinary Medicine Association.
Attendees can earn up to 5½ hours of RACE-approved continuing education credit. Registration is underway at bit.ly/VVCS2020.
VVCA board member Jessica Vogelsang, DVM, said a better understanding of veterinary virtual care can make a believer out of the harshest critics.
“There are so many misconceptions surrounding virtual care, namely, that it reduces the quality of care we provide to our patients,” Dr. Vogelsang said. “Nothing could be further from the truth. And we’re going to show you why.”
Among other topics to be addressed are:
- Demystifying regulations: Understanding the workings and nuances of the veterinarian-client-patient relationship.
- “Myth Busting:” Break through the biggest misconceptions surrounding telemedicine and virtual care.
- “The Excellent Economics of Virtual Care”: Understand revenue streams, fees and how to make virtual care a profitable extension of veterinary services.
- “Nuts and Bolts:” Get down to the nitty-gritty of workflows, the role of each team member, and making the most of your technology to improve efficiency, reach more pets and provide better care.
- “Craveable Customer Experiences:” Why virtual care elevates the customer experience, trust and loyalty to clinics while taking nothing away from the hands-on services and in-clinic practices that drive revenue.
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