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Features

Personal/Professional Development

What Is Professionalism?

Effective leaders build a culture of professionalism by shifting the focus beyond the value (why) to what it looks like in action.

Innovation/Technology

Make Your PIMS Work for You

If you are concerned about how a particular PIMS might change the workflow at the front desk and in exam and treatment rooms, ask the question upfront.

Patient Care

Many Happy Returns

By strategically identifying at-risk, past-due patients, the hospital can control the number of vaccine appointments and client messaging.

Patient Care

Crack the Code

You can tap into many diagnostic tools, but remember that each test you run must have a diagnostic value to the pet and client.

Patient Care

To Be Continued …

Pets must be protected year-round to get heartworm disease and other parasitic threats under control.

Practice Ownership

The Can-Do Charter

Review the rules you find during your can’t-do audit and then consider how you might simplify them.

Practice Ownership

Rise Above the Rest

The primary focus in determining your practice’s business model is knowing what pet owners want and value.

Personal/Professional Development

Follow the Leader to Be the Leader

Mentors become highly invested in their mentees timewise, emotionally and by association.

Practice Management

Adapt, Change, Repeat

A manager can influence a team’s behavior but is not responsible for it.

Practice Ownership

Follow the Money

Practice ownership only pays off financially and in other ways if you have the right practice at the right time and at the right price.
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